Collections Consultant - Process Associate - Italian

March 4

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Genpact

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Genpact is transforming the way businesses work with intelligent AI agents. The company specializes in providing comprehensive AI solutions and utilizes data analytics to enhance operational efficiency across various sectors including finance, supply chain management, and risk compliance. With a strong focus on digital transformation, Genpact empowers organizations to improve outcomes through innovative technology and analytics-driven decision-making.

Banking & Financial Services • Energy • Insurance • Healthcare Payer • Capital Market

10,000+ employees

🤖 Artificial Intelligence

💸 Finance

☁️ SaaS

💰 Private Equity Round on 2004-12

📋 Description

• Answering phone calls in the mentioned languages, with a nice, controlled voice, on a priority established by the team leader • The purpose of this position is to communicate verbally/in written with the clients and the related departments in order to collect the debt registered by them, according to the Standardized Operating Procedures and Work Instructions • Ensure file management according to the flow (writings / requests / calls, credit investigations) • Customer service through electronic channels • Projecting a positive image of the company and brand • Implementing changes using your creativity and focus on process improvement • Verify and update customer information during each telephone exchange • Negotiate an immediately regularization of unpaid invoices (resumption of direct debits, collection by credit card, etc.) • Sharing with all team members any relevant knowledge obtained through customer interactions • Attending training sessions • Arranging working schedules with colleagues flexibly, according to business needs • Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis • Providing assistance to new colleagues whenever possible. • Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.

🎯 Requirements

• Very good knowledge of Italian (C1) and English (B2) • Bachelor’s degree. • Good MS Office knowledge. • Analytical thinking and self-starter. • Relevant experience in phone customer service/collections. • High motivation and ability to learn. • Ability to work under time pressure.

🏖️ Benefits

• Attractive salary; • Stable job offers - employment contract • Work in a multicultural and diverse environment with employees from over 30 countries • Genpact supports professional trainings and great career development opportunities • Free access to our award-winning learning platform • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts