Genpact
Genpact is transforming the way businesses work with intelligent AI agents. The company specializes in providing comprehensive AI solutions and utilizes data analytics to enhance operational efficiency across various sectors including finance, supply chain management, and risk compliance. With a strong focus on digital transformation, Genpact empowers organizations to improve outcomes through innovative technology and analytics-driven decision-making.
Banking & Financial Services • Energy • Insurance • Healthcare Payer • Capital Market
Collections Trainee, Spanish
3 days ago
Genpact
Genpact is transforming the way businesses work with intelligent AI agents. The company specializes in providing comprehensive AI solutions and utilizes data analytics to enhance operational efficiency across various sectors including finance, supply chain management, and risk compliance. With a strong focus on digital transformation, Genpact empowers organizations to improve outcomes through innovative technology and analytics-driven decision-making.
Banking & Financial Services • Energy • Insurance • Healthcare Payer • Capital Market
📋 Description
•Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc. •Respond to email /phone queries related to disputed invoice •Research and analyze the disputes/deductions in ERP •Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution •Find opportunities and recommend solutions for process and automation improvements •Daily reporting of individual portfolios to track and supervise the past dues •Implement collections strategy to reduce the past due •Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact •Work as a phenomenal teammate to process any Adhoc request in a timely manner. •Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, optimal and expertly. •Call out problems to senior staff members and or management as appropriate.
🎯 Requirements
•University graduate •Strong Communication Skills (verbal and written) •High Energy level •Good customer handling skills
🏖️ Benefits
•Multicultural and very diverse environment with people from over 30 countries •Genpact supports language courses, professional trainings, personal development •Friendly working environment (Best Office Award 2015), including gym, cafeteria, hairdresser and a medical center, all conveniently located on the office campus •Great career-development opportunities •Opportunities to leverage your accounting and finance skills •Opportunity for process improvement/simplification/standardization •Flexible working hours/home office
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3 days ago
Genpact is seeking a Collections – Domain Trainee to handle collections and invoice disputes remotely in Romania.
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