Senior Process Associate - Accounts Payable, P2P - German

March 11

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Genpact

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Genpact is transforming the way businesses work with intelligent AI agents. The company specializes in providing comprehensive AI solutions and utilizes data analytics to enhance operational efficiency across various sectors including finance, supply chain management, and risk compliance. With a strong focus on digital transformation, Genpact empowers organizations to improve outcomes through innovative technology and analytics-driven decision-making.

Banking & Financial Services • Energy • Insurance • Healthcare Payer • Capital Market

10,000+ employees

🤖 Artificial Intelligence

💸 Finance

☁️ SaaS

💰 Private Equity Round on 2004-12

📋 Description

• Manage and resolve P2P queries in an accurate and timely manner (using E-mail and any other available tools); • Performing online checks on daily basis and documents re-routing if/when needed; • Updating manual activity trackers • Reviewing the requests from customer setup/changes and act as per the procedures; • Root cause analysis of queries; • Proactive controls for avoidance of future errors; • Performs vendor statement reconciliations; • Sending reminders, payment advises to suppliers; • Resolution of suppliers queries, discrepancies; • Provide support to the Processing team; • Act as a supervisor for the main activities that have to be covered from a Processing point of view; • To maintain good working knowledge of customer requirements, to share with team and to actively participate in building and maintaining successful customer relationships; • Ensure that all processes and transactions are completed accurate and on time in accordance with pre-defined controls; • Deliver a professional and consistent service to client’s customers, both internal and external, using client specific systems and processes in line with agreed service levels; • To carry out all reporting requirements accurately and within the specified time scales; • To maintain processes in order to meet internal and external customer needs and to continuously strive individual and overall performance; • Understand query raised by customer; • Search for relevant Information in the client system. • Provide information on status of Invoices, links to intranet sites, relevant contact information (fax, telephone) • Routing out of scope issues to internal teams for further resolution. • Create case/sending e-mail and tracking them till closure; • Calling Customers for resolution if needed. • Adopt a flexible approach to job content with a view to developing own skills and knowledge to undertake a range of task requirements within the team. This may also involve multi-skilling across transaction processing teams.

🎯 Requirements

• Very good written and verbal German Language skills, B2. • Good written and verbal English language skills, C1. • Relevant work experience (P2P); • Ability to handle multiple tasks and interact across levels; • Previous experience in a multinational company would be an advantage; • Proficiency in operating with the Microsoft package;

🏖️ Benefits

• Attractive salary • Stable job offers - employment contract • Work in a multicultural and diverse environment with employees from over 30 countries • Genpact supports professional trainings and great career development opportunities • Free access to our award-winning learning platform • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts