Claims Process Associate - Remote

March 7

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Genpact

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Genpact is transforming the way businesses work with intelligent AI agents. The company specializes in providing comprehensive AI solutions and expertise in deploying AI and analytics to improve business outcomes. By enhancing operations in areas such as finance, customer care, and supply chain management, Genpact accelerates digital transformation and operational excellence for its clients.

Banking & Financial Services • Energy • Insurance • Healthcare Payer • Capital Market

10,000+ employees

🤖 Artificial Intelligence

💳 Fintech

☁️ SaaS

💰 Private Equity Round on 2004-12

📋 Description

• Examine claims documents received; • Examine documents to determine any required adjustments; • Daily distribution of activities and manage the general email address; • Ensure timely and accurate processing of claim documents, including claim payments and claims setup, sending of acknowledgement letters, and other non-core claims processes; • Identify potential claims to be escalated and refer to appropriate personnel; • Remain abreast of company and industry changes as well as changes in internal processes and procedures; • Taking over various ad hoc tasks; • Carrying out training for new colleagues; • Audit for the new colleagues on the process; • Successfully graduating the training plan attached to the position and the tasks; • Updating the working procedures periodically; • Training other team members regarding the daily tasks whenever necessary and requested by the manager; • Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate; • Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager;

🎯 Requirements

• Very good knowledge of English, B2 • Graduate / Post-graduate in Business Management or similar • Anti-money laundering relevant certifications are nice to have • Good Excel, MS Access, Power Point skills, word and experience in VBA will be an added advantage • Previous working experience on any AML/ KYC tools is an advantage • Must be a self-starter, highly organized and able to handle multiple priorities and meet deadlines • Strong verbal and written communication skills and able to deliver results in time; • Working experience with various countries and cultures would be a plus; • Insurance Certification/ experience would be a plus • Strategic thinking and planning • Attention to details.

🏖️ Benefits

• Attractive salary; • Stable job offers - employment contract • Work in a multicultural and diverse environment with employees from over 30 countries • Genpact supports professional training and great career development opportunities • Free access to our award-winning learning platform • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts