Genpact
Genpact is transforming the way businesses work with intelligent AI agents. The company specializes in providing comprehensive AI solutions and expertise in deploying AI and analytics to improve business outcomes. By enhancing operations in areas such as finance, customer care, and supply chain management, Genpact accelerates digital transformation and operational excellence for its clients.
Banking & Financial Services • Energy • Insurance • Healthcare Payer • Capital Market
IT Support - Process Associate - German - Remote
February 26
Genpact
Genpact is transforming the way businesses work with intelligent AI agents. The company specializes in providing comprehensive AI solutions and expertise in deploying AI and analytics to improve business outcomes. By enhancing operations in areas such as finance, customer care, and supply chain management, Genpact accelerates digital transformation and operational excellence for its clients.
Banking & Financial Services • Energy • Insurance • Healthcare Payer • Capital Market
📋 Description
• Provide support via phone/chat/e-mails, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time, on a priority established by the team leader; • Fix IT issues according to the Standard Operating Procedures (SOP) and process trainings and documenting all cases, with accurate description of all troubleshooting steps followed; • Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date; • Provide the right Customer Experience and flag to trainers/management whenever additional support/knowledge is required • Arrange working schedule with colleagues flexibly, according to business needs. Shifts are rotating based on the following: Monday to Sunday split in 6 shifts covering from 00:00 to 24:00
🎯 Requirements
• Very good knowledge of Polish (min C1), German (min C1) and English Language (min. B2). • Basic understanding computer systems, mobile devices and other tech products • Good MS Office Suite knowledge (MS Word, MS Excel, Outlook, etc) • Analytical thinking and self-starter. • Good interaction skills • Collaborative approach • Client management expertise. • High motivation and ability to learn, eagerness to invest in personal growth; • Flexibility to change shifts based on urgent process requirements
🏖️ Benefits
• Attractive salary; • Stable job offers - employment contract • Work in a multicultural and diverse environment with employees from over 30 countries • Genpact supports professional trainings and great career development opportunities • Free access to our award-winning learning platform • Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy
Apply NowSimilar Jobs
February 26
Role involves IT support for customers in German at Genpact. At Genpact, work remotely assisting with their tech issues.
Discover 100,000+ Remote Jobs!
Wall of Love
Frequently asked questions
We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.
Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.
Other job boards only have jobs from companies that pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internet for jobs and doesn't accept payments from companies. This means we have thousands more jobs!
New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.
Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.
Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.