Genpact
Genpact is transforming the way businesses work with intelligent AI agents. The company specializes in providing comprehensive AI solutions and expertise in deploying AI and analytics to improve business outcomes. By enhancing operations in areas such as finance, customer care, and supply chain management, Genpact accelerates digital transformation and operational excellence for its clients.
Banking & Financial Services • Energy • Insurance • Healthcare Payer • Capital Market
IT Support - Process Associate - Hungarian - Remote
March 11
Genpact
Genpact is transforming the way businesses work with intelligent AI agents. The company specializes in providing comprehensive AI solutions and expertise in deploying AI and analytics to improve business outcomes. By enhancing operations in areas such as finance, customer care, and supply chain management, Genpact accelerates digital transformation and operational excellence for its clients.
Banking & Financial Services • Energy • Insurance • Healthcare Payer • Capital Market
📋 Description
• Provide support via phone/chat/e-mails, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time, on a priority established by the team leader; • Fix IT issues according to the Standard Operating Procedures (SOP) and process trainings and documenting all cases, with accurate description of all troubleshooting steps followed; • Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date; • Provide the right Customer Experience and flag to trainers/management whenever additional support/knowledge is required • Arrange working schedule with colleagues flexibly, according to business needs. Shifts are rotating based on the following: Monday to Sunday – 24/7 split in 7 shifts covering from 00:00 to 24:00
🎯 Requirements
• Basic understanding computer systems, mobile devices and other tech products • Good communication skills (Hungarian min C1, Romanian min C1, English min B2) • Good MS Office Suite knowledge (MS Word, MS Excel, Outlook, etc.) • Analytical thinking and self-starter. • Good interaction skills • Collaborative approach • Client management expertise. • High motivation and ability to learn, eagerness to invest in personal growth; • Flexibility to change shifts based on urgent process requirements
🏖️ Benefits
• Multi financial package (salary, meal allowance, flexible benefits) • Stable job offers – undetermined time-period employment contract • Work in a multicultural and diverse environment with employees from over 30 countries • Genpact supports professional trainings and great career development opportunities • Free access to our award-winning learning platform • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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