Senior Process Associate - Human Resources Operations - Dutch

3 days ago

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Genpact

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Genpact is transforming the way businesses work with intelligent AI agents. The company specializes in providing comprehensive AI solutions and expertise in deploying AI and analytics to improve business outcomes. By enhancing operations in areas such as finance, customer care, and supply chain management, Genpact accelerates digital transformation and operational excellence for its clients.

Banking & Financial Services • Energy • Insurance • Healthcare Payer • Capital Market

10,000+ employees

🤖 Artificial Intelligence

💳 Fintech

☁️ SaaS

💰 Private Equity Round on 2004-12

📋 Description

• Responsible with the knowledge transfer (end to end process, tools, process flow, market specifics). • Support of HR in the HR administrative function and also payroll activities. • Is the primary point of contact between HR and employees. • Administer employee life-cycle programs depending on the scope of responsibilities (stream or market based). • Preparing necessary documents for employees. • Review/Audit HRO transactions (action & reasons) to provide expert opinion on whether the transaction follows policies & process. • Work closely with Operations Team to provide feedback on quality. • Conduct Quality meetings with the team to analyze errors. Drive accountability with team leads and their teams to meet quality performance goals and ensure program standards are met on a week-over-week basis. • Ensure, self-expertise of the subject matter (process updates, policies, Quality Team’s Standard Operating Procedure). • Indulge in nurturing new hires & tenured bottom performers, via additional audits & actions to provide the hyper care required to improve quality performance. • Contribute towards the process of ‘define, update, innovate’ the quality frameworks to meet client expectations and raising the bar, continuously on Quality. Actively re-review decision accuracy audits to ensure accuracy and alignment with quality process. • Implementation and effective usage of different Quality Check Tools, best practices, and procedures. • Contribute towards overall process improvement ideas, insights, and projects to enhance process’s key performance indicators & value adds. • Accountable for performance standards for the assigned set of analysts Quality Performance benchmarks & continuous improvement in a weekly/monthly manner. • Responsible to partner & contribute on classroom training delivery with respective team leader or training specialists. Also engage in refresher training as per training need identifications & action plans for continuous improvement. • Assures HR policies and processes are followed by all involved parties for assigned scope as per process agreements (escalate inconsistencies). • Establish and/or update process documentation (standard operating procedures, process maps, template creation). • Constantly strive for process improvements by identifying process gaps and participating in improvements initiatives within own area of responsibility and by sharing across team. • Ensure services delivered are in accordance with established Service level Agreement (SLA) and internal Key Performance Indicators (KPI). • Complete mandatory trainings and assignments in timely manner. • To perform other duties as assigned by the Team Lead as and when required.

🎯 Requirements

• Analytical and problem-solving skills. • Bachelor / Master´s degree. • Knowledge of MS office applications: Word, Excel, Outlook. • Proficient Dutch and English (C1). • Professional background involving problem solving and dealing with internal customers. • Ability to work with confidential/sensitive data. • Prioritization capability. • Privacy management. • Knowledge of labor law and payroll.

🏖️ Benefits

• Meal Tickets • Medical Services • Insurance • additional vacation days • partner discounts