Data Analyst

September 17, 2024

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Helia

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Helia (formerly Genworth) has proudly played a pivotal role in the property market since 1965. As Australia’s first Lenders Mortgage Insurance (LMI) provider, we are a specialist in our field and are dedicated to leading the way for years to come.

201 - 500 employees

Founded 1965

📋 Description

• The Data Analyst will support CareScout through analyzing and interpreting historical and current data to identify business trends and anomalies and prepare recommendations for improving performance and avoiding operational disruptions. • Work with management teams across all functional areas to automate and streamline reporting and analytic efforts. • Analyze data sets for critical insights, patterns, and trends to develop and communicate opportunities for optimization of the business enabling stakeholders to manage the business and make effective decisions. • Drive proactive advanced analytics and extracts data from multiple sources: Customer Service, Workforce Management, Contact Management, Policy, Claims, and creates integrated reports to address business needs. • Collects, analyzes, and reports management data to support decisions on day-to-day operations, strategic planning, and specific business performance issues. • Collates, models, interprets, and analyzes data; synthesizes results, often using data visualization techniques, to explain variances and trends and illustrate concepts. • Analyzes historical operations and market information using business software packages and tools, and develops models to predict future trends. • Applies analytical software tools to clean and integrate large data sets. • Responsible for supporting management team by attending to questions and concerns, including providing individual support and escalation of incidents as needed. • Serve as a Subject Matter Expert on analyses and data development for the Leadership team. • Ability to share ongoing work with teammates, including documentation, demonstration and teaching as developments are made. • Meet with team leaders and other internal customers to gather necessary feedback including insights into process and data usage. • Then apply learnings to analysis and reports to improve delivery of data and insights. • Ability to manage projects from the simple to complex.

🎯 Requirements

• Bachelor’s degree in Business or related work experience • Proven experience in an analytics and systems development capacity • Proficiency with database management • Practical experience generating process documentation and reports • Excellent communicator with the ability to translate data into actionable insights • Strong working knowledge of relevant Microsoft applications, including Visio • Proven capabilities in project management • Proven development of innovative and impactful systems solutions • Extensive experience with data visualization • Highly proficient technical writing capabilities

🏖️ Benefits

• Medical, Dental, Vision, Flexible Spending Account options beginning your first day • Generous Choice Time Off your first full year • 12 Paid Holidays • 40 hours of volunteer time off • 401K Account with matching contributions • Tuition Reimbursement and Student Loan Repayment • Paid Family Leave • Child Care Subsidy Program