eDiscovery Technical Services Engineer

3 days ago

Apply Now

Receive Emails with Similar Jobs

George Jon

WebsiteLinkedInAll Job Openings

Information Security • Platform Architecture & Design • EDRM Lifecycle Management • eDiscovery Managed Services (EMS) • Legal Technology Consulting

51 - 200

Description

• Support eDiscovery applications on the frontend and backend • Support Relativity, NUIX, Reveal, CloudNine, and iPro software suites • Assist in maintaining and monitoring client environments • Develop in-depth knowledge of the software application catalog and how it relates to the customer’s needs • Create and edit documentation of internal processes and procedures • Communicate with customers, keeping them informed of incident progress and notifying them of impending changes or agreed outages • Enter all work as service tickets into ConnectWise • Work through a daily schedule in ConnectWise, entering all time and expenses

Requirements

• Understanding of the EDRM Framework • Intermediate to advanced knowledge of Relativity, NUIX, and/or Reveal software platforms • Intermediate to advanced knowledge of other eDiscovery applications is a plus • Relativity Infrastructure Specialist and/or Relativity Certified Administrator is a big plus • Additional Relativity, LAW, Brainspace and NUIX training and certifications are a plus • Ticket management, issue tracking, change log management • Able to work in a team and communicate effectively with the ability to work independently • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals • Embrace working in a fast-paced environment and handling multiple projects/issues in occasionally high-pressure situations • Ability to travel for client engagements up to 10%

Benefits

• Remote-first work environment • High-value, low-cost BCBS health insurance plan • 401(k) with company match • Ample time off including a full week in December • Paid parental leave for primary and secondary caregivers • Wellness reimbursement program • Much more