George Jon
Information Security • Platform Architecture & Design • EDRM Lifecycle Management • eDiscovery Managed Services (EMS) • Legal Technology Consulting
eDiscovery Technical Services Engineer
November 12
George Jon
Information Security • Platform Architecture & Design • EDRM Lifecycle Management • eDiscovery Managed Services (EMS) • Legal Technology Consulting
Description
• Support eDiscovery applications on the frontend and backend • Support Relativity, NUIX, Reveal, CloudNine, and iPro software suites • Assist in maintaining and monitoring client environments • Develop in-depth knowledge of the software application catalog and how it relates to the customer’s needs • Create and edit documentation of internal processes and procedures • Communicate with customers, keeping them informed of incident progress and notifying them of impending changes or agreed outages • Enter all work as service tickets into ConnectWise • Work through a daily schedule in ConnectWise, entering all time and expenses
Requirements
• Understanding of the EDRM Framework • Intermediate to advanced knowledge of Relativity, NUIX, and/or Reveal software platforms • Intermediate to advanced knowledge of other eDiscovery applications is a plus • Relativity Infrastructure Specialist and/or Relativity Certified Administrator is a big plus • Additional Relativity, LAW, Brainspace and NUIX training and certifications are a plus • Ticket management, issue tracking, change log management • Able to work in a team and communicate effectively with the ability to work independently • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals • Embrace working in a fast-paced environment and handling multiple projects/issues in occasionally high-pressure situations • Ability to travel for client engagements up to 10%
Benefits
• Remote-first work environment • High-value, low-cost BCBS health insurance plan • 401(k) with company match • Ample time off including a full week in December • Paid parental leave for primary and secondary caregivers • Wellness reimbursement program • Much more
Apply NowSimilar Jobs
November 12
Deploy technology and hardware for Mashgin's innovative point-of-sale systems.
November 12
Deploying Mashgin's AI checkout technology and ensuring customer success.
November 12
Responsible for deploying hardware for Mashgin's AI checkout technology.
November 12
Deploy technology and provide support for Mashgin's AI-driven checkout solutions.
November 12
Deploy technology and hardware while ensuring customer support for Mashgin's solutions.