Customer Success Associate

January 22

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Flamingo Resident Retention Platform

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Resident Engagement • Resident Events • Resident Experience • Resident App • MultiFamily

11 - 50

Description

• Improve Marketplace Conversion Rate of Marketplace Accounts from Account Creation > First Event Book > Repeat Booking > Marketplace Subscription • Onboard new customers if they don’t book first event within 7 days • Improve repeat bookings & get repeat bookings if someone stops booking • Upsell repeat bookers to get a subscription • Manage event customer service issues - e.g. reaching out to someone that left review of 3/5 or less • Manage Customer Success of VIP Event Marketplace Partnerships Accounts • Ensure 100% onboarding and training of their buildings • Organize Quarterly Employee Engagement Events • Provide meaningful updates to decision makers • Drive upsells to event subscriptions • App Set Up & Quality Assurance of New App Accounts • Work with customers to get their app fully set up to ensure successful adoption • Complete basic customer training and education for platform navigation • Monitor customer software use and take action to ensure 100% of customers are benefiting from the platform • Identify and recommend platform improvements that improve efficiency, conversions, customer satisfaction, and revenue • Other Responsibilities: Inbox Management, Accounts Receivable Management, Insurance Compliance Management for Marketplace Accounts, Generate Google and G2 Reviews from happy marketplace customer • Other things that come up

Requirements

• Full English Fluency • Experience working in startup and remote • Independent, Analytic and self-driven • College Educated