Director - Enablement & Quality Assurance

November 9

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Jobber

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Cloud Based Business Management Software • Field Service Business Management • Mobile Solutions • SaaS • CRM

501 - 1000

Description

• Do you want to impact the hardest working people in the world? • Jobber exists to help people in small businesses be successful. • We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. • Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. • Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. • As the Director of Enablement & Quality Assurance, you will build a team of enablement and quality assurance experts to deliver high quality and value-focused customer experiences. • You will lead your team to proactively identify trends in Voice of Customer (VOC) data and customer interactions. • You will be responsible for creating and delivering a robust Customer Satisfaction (CSAT) and VOC strategy and execution of an ongoing practice across Customer Success.

Requirements

• Proven experience in SaaS; experience in Support enablement and educational instruction for customer-facing; demonstrated knowledge of relevant best practices, methodologies, and technologies • Exceptional communication skills (presentation, verbal, and written) • Strong leadership, coaching and collaboration abilities • Strong business acumen • Effective program and project management skills • Advanced knowledge of Learning Management Systems preferred • Fast learner, excited and willing to learn new technology on an ongoing basis • Extremely strong analytical and problem-solving skills • Comfortable with ambiguity and working in a fast pace environment • Must have a high level of curiosity, and a passion for continuous improvement

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options. • A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential. • Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family. • A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet. • To work with a group of people who are humble, supportive, and give a sh*t about our customers.