Jobber
Cloud Based Business Management Software • Field Service Business Management • Mobile Solutions • SaaS • CRM
Director, Product Design
December 3, 2024
Jobber
Cloud Based Business Management Software • Field Service Business Management • Mobile Solutions • SaaS • CRM
Description
• Reporting to the VP, Product Design, you will transform the product experience for our SMB customers by leading our design discipline over the “Win Work” group. • Oversee the experience of our core CRM, marketing suites, quoting and estimating, and our AI receptionist. • Ensure they provide impactful, high-quality, user-centric experiences tailored to the unique needs of home service businesses. • This highly collaborative role requires close coordination with stakeholders across Jobber, as you pioneer intuitive solutions that simplify complex processes and enhance our users' daily operations. • Contribute to the Leadership Team by shaping, communicating, and driving our long-term user experience strategy. • Collaborate with other product leaders to communicate clear ideas and vision to Jobber’s Executive team. • Partner with leaders in Product Management and Engineering within the Win Work product groups and communicate a product vision that gets everyone at Jobber excited. • Showcase the value of design at Jobber by measuring and celebrating great user experiences and team achievements. • Build, develop, and inspire a high-performing Design team, enabling them to deliver their best work. • Balance coaching, feedback, and mentorship of designers, researchers and managers to support their skill growth and career progression. • Instill a customer-centric and data-driven culture to maximize customer impact and business results for Jobber. • Ensure the design team works seamlessly with product management and engineering, balancing short and long-term priorities and advocating for UX excellence. • Stay current on market and industry trends, competitive products, customer needs, and design best practices. • Strengthen Jobbers reputation to attract and retain top Design talent.
Requirements
• Proven expertise in senior Design and UX-focused leadership roles, where you’ve demonstrated a skill in working closely with both the executive level and IC level in growing SAAS organizations. • Examples of how you’ve led the charge in taking your product, team members, or company to the next level. • Great communication and storytelling skills to craft a compelling product narrative that gets customers, the team, and all of Jobber excited. • Proven success working with either SMB or Consumer SaaS products, serving the needs of many different user personas. • A deep understanding of analytics and how to combine quantitative and qualitative data to inform design decisions. • Strong collaboration with the marketing design team to ensure a cohesive user experience and brand alignment. • A deep network within the Design community and network spanning all career stages. • A strong interest in AI, and examples of how your team (or you personally) are building for the future. • Passion for empowering small businesses and the drive to create a market-leading product used by millions.
Benefits
• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options. • A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential. • Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family. • A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet. • To work with a group of people who are humble, supportive, and give a sh*t about our customers.
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