Jobber
Jobber is a comprehensive business management platform designed specifically for home service professionals. It offers a suite of tools to help manage client details, scheduling, dispatching, invoicing, customer communications, quoting, and credit card processing. With its mobile app, users can manage their operations from anywhere. Jobber also provides marketing and AI tools to boost business performance, along with insights and reporting functions to track business success. Trusted by over 250,000 professionals across various home service industries like cleaning, landscaping, HVAC, and plumbing, Jobber helps businesses streamline operations, increase efficiency, and grow revenue. The platform includes extensive support and resources, including Jobber Blueprint and community events, to aid in business success.
Cloud Based Business Management Software • Field Service Business Management • Mobile Solutions • SaaS • CRM
Director, Product Design
December 3, 2024
Jobber
Jobber is a comprehensive business management platform designed specifically for home service professionals. It offers a suite of tools to help manage client details, scheduling, dispatching, invoicing, customer communications, quoting, and credit card processing. With its mobile app, users can manage their operations from anywhere. Jobber also provides marketing and AI tools to boost business performance, along with insights and reporting functions to track business success. Trusted by over 250,000 professionals across various home service industries like cleaning, landscaping, HVAC, and plumbing, Jobber helps businesses streamline operations, increase efficiency, and grow revenue. The platform includes extensive support and resources, including Jobber Blueprint and community events, to aid in business success.
Cloud Based Business Management Software • Field Service Business Management • Mobile Solutions • SaaS • CRM
📋 Description
• Reporting to the VP, Product Design, you will transform the product experience for our SMB customers by leading our design discipline over the “Win Work” group. • Oversee the experience of our core CRM, marketing suites, quoting and estimating, and our AI receptionist. • Ensure they provide impactful, high-quality, user-centric experiences tailored to the unique needs of home service businesses. • This highly collaborative role requires close coordination with stakeholders across Jobber, as you pioneer intuitive solutions that simplify complex processes and enhance our users' daily operations. • Contribute to the Leadership Team by shaping, communicating, and driving our long-term user experience strategy. • Collaborate with other product leaders to communicate clear ideas and vision to Jobber’s Executive team. • Partner with leaders in Product Management and Engineering within the Win Work product groups and communicate a product vision that gets everyone at Jobber excited. • Showcase the value of design at Jobber by measuring and celebrating great user experiences and team achievements. • Build, develop, and inspire a high-performing Design team, enabling them to deliver their best work. • Balance coaching, feedback, and mentorship of designers, researchers and managers to support their skill growth and career progression. • Instill a customer-centric and data-driven culture to maximize customer impact and business results for Jobber. • Ensure the design team works seamlessly with product management and engineering, balancing short and long-term priorities and advocating for UX excellence. • Stay current on market and industry trends, competitive products, customer needs, and design best practices. • Strengthen Jobbers reputation to attract and retain top Design talent.
🎯 Requirements
• Proven expertise in senior Design and UX-focused leadership roles, where you’ve demonstrated a skill in working closely with both the executive level and IC level in growing SAAS organizations. • Examples of how you’ve led the charge in taking your product, team members, or company to the next level. • Great communication and storytelling skills to craft a compelling product narrative that gets customers, the team, and all of Jobber excited. • Proven success working with either SMB or Consumer SaaS products, serving the needs of many different user personas. • A deep understanding of analytics and how to combine quantitative and qualitative data to inform design decisions. • Strong collaboration with the marketing design team to ensure a cohesive user experience and brand alignment. • A deep network within the Design community and network spanning all career stages. • A strong interest in AI, and examples of how your team (or you personally) are building for the future. • Passion for empowering small businesses and the drive to create a market-leading product used by millions.
🏖️ Benefits
• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options. • A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential. • Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family. • A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet. • To work with a group of people who are humble, supportive, and give a sh*t about our customers.
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