Jobber
Jobber is a comprehensive business management platform designed specifically for home service professionals. It offers a suite of tools to help manage client details, scheduling, dispatching, invoicing, customer communications, quoting, and credit card processing. With its mobile app, users can manage their operations from anywhere. Jobber also provides marketing and AI tools to boost business performance, along with insights and reporting functions to track business success. Trusted by over 250,000 professionals across various home service industries like cleaning, landscaping, HVAC, and plumbing, Jobber helps businesses streamline operations, increase efficiency, and grow revenue. The platform includes extensive support and resources, including Jobber Blueprint and community events, to aid in business success.
Cloud Based Business Management Software • Field Service Business Management • Mobile Solutions • SaaS • CRM
Manager - Credit Risk Operations & Collections
February 27
Jobber
Jobber is a comprehensive business management platform designed specifically for home service professionals. It offers a suite of tools to help manage client details, scheduling, dispatching, invoicing, customer communications, quoting, and credit card processing. With its mobile app, users can manage their operations from anywhere. Jobber also provides marketing and AI tools to boost business performance, along with insights and reporting functions to track business success. Trusted by over 250,000 professionals across various home service industries like cleaning, landscaping, HVAC, and plumbing, Jobber helps businesses streamline operations, increase efficiency, and grow revenue. The platform includes extensive support and resources, including Jobber Blueprint and community events, to aid in business success.
Cloud Based Business Management Software • Field Service Business Management • Mobile Solutions • SaaS • CRM
📋 Description
• The Manager, Credit Risk Operations & Collections will play a pivotal role in protecting Jobber Payments from financial loss while enabling trustworthy and sustainable businesses to grow on our platform. • Leading a team of Risk Operations Analysts, this role focuses on detecting, mitigating, and recovering losses related to merchant credit risk, chargebacks, and collections as well as leading the day to day activities of customer facing risk analysts. • The ideal candidate will be an experienced people leader with deep domain expertise in merchant acquiring risk, underwriting, and collections. This individual should have a strategic mindset and hands-on approach, balancing risk mitigation with customer experience and business scalability. • As part of a rapidly growing team, the Manager, Credit Risk Operations & Collections will drive process improvements, implement risk controls, optimize collection strategies, and collaborate cross-functionally to ensure financial stability while fostering business growth.
🎯 Requirements
• Direct People Leadership experience managing merchant-facing risk, or underwriting teams in merchant acquiring, payments, fintech, or financial services. • Proven experience in credit risk, fraud prevention, or merchant underwriting. • Strong knowledge of merchant risk assessment, cash flow underwriting, transaction risk monitoring, and payment processing risks. • Experience with chargeback mitigation, ACH risk, and collections optimization. • Analytical mindset with experience using data to drive decision-making. • Clear and persuasive communication skills—able to convey risk concepts to both technical and non-technical stakeholders. • Ability to handle high-pressure risk escalations and make quick, well-informed decisions. • Comfortable working in a fast-paced, high-growth environment with evolving challenges.
🏖️ Benefits
• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options. • A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential. • Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family. • A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet. • To work with a group of people who are humble, supportive, and give a sh*t about our customers.
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