Support Engineer, Ruby

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Lavanda

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Student Accommodation

51 - 200

Description

• Triage, prioritize, and resolve bugs to minimize impact on user experience and business operations. • Handle internal service requests that require engineering expertise, such as generating SQL queries for reports or adjusting configurations. • Collaborate closely with team members to ensure a seamless integration of support solutions. • Maintain detailed documentation and updates on ticket statuses to keep the team informed of progress. • Contribute to the continuous improvement of product quality through proactive support and refined troubleshooting practices.

Requirements

• Some experience with Ruby and/or Rails, ideally having completed a relevant bootcamp. • Strong communication skills, capable of effectively updating ticket statuses and coordinating with team members. • A strong passion for enhancing user experience by ensuring the quality and reliability of our products. • Experience with code testing, preferably with tools like RSpec. • Familiarity with agile development environments. • Experience in a support role within a tech or software company. • Understanding of database management and basic programming concepts.

Benefits

• Competitive salary (up to £30,000) • Flexible working is actively embraced + remote first • Choose your own tech - get the equipment you love using at work. • Personal Development budget, courses and plans tailored to you and your role • Generous holiday allowance, including the full Christmas to New Year as a break on us. • Join a highly motivated, engaged team of extremely smart, creative and talented people.