Patient Onboarding Call Center Representative

May 24

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Luna Physical Therapy

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Join us in re-imagining the physical therapy experience.

physical therapy • healthcare • healthtech • physical therapist • at home

1001 - 5000

💰 Series B on 2023-06

Description

• Manage the registering, scheduling and rescheduling for all new and existing patients • Record Management – Ensure the proper information is obtained and communicated with the patient (i.e. identification, patient history, insurance information, missed appointment policy, therapist arrival instructions, intake form, etc.) • Receive, screen and coordinate telephone calls from healthcare providers • Place outbound calls and emails to patient leads

Requirements

• Office Admin experience, 1 year required • Demonstrates a high level of customer service and interpersonal communication skills • Call/Contact center or other high call volume experience, 1 year preferred • Proficient with Google Suite • Highly detail-oriented • Ability to multi-task in a fast-paced work environment • High School Diploma or equivalent • Must be able to work in the US without restriction • Open availability - MUST BE ABLE TO WORK AT LEAST ONE WEEKEND DAY!

Benefits

• Medical, dental & vision benefits • 401k • Employee referral program • A fun collaborative work environment with a fast-growing, innovative company that is changing the face of healthcare! • Remote work from home options with continued satisfactory performance