Senior Support Engineer

August 1

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Nerdio

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Cloud Technology • Cloud Servers • Virtual Servers • ITaaS • SaaS

51 - 200

💰 Series B on 2022-12

Description

• Deploy AVD Environments: Aid in deploying AVD environments using Nerdio Manager, following established processes and best practices. Collaborate with clients and partners to gather requirements, assess infrastructure needs, and execute AVD deployments. Technical assistance for customer pre-sale and onboarding • Customer Support: Provide technical support and assistance to customers throughout their AVD deployment, from pre-sale to onboarding and beyond. Respond to inquiries, resolve issues, and ensure customer satisfaction by delivering timely and effective solutions. • Technical Expertise: Demonstrate proficiency in Intune, FSLogix, and Active Directory (AAD, Azure AD DS, AD DS) to address customer needs. Utilize excellent troubleshooting skills to identify and resolve technical issues, ensuring the smooth operation of AVD environments. • Collaboration and Communication: Collaborate with cross-functional teams, including internal and external partners, to ensure successful AVD deployments and support. Conduct technical product demos and provide guidance to customers on the usage and capabilities of AVD.

Requirements

• 5+ years of experience in technical support or a related field. • Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues. • Knowledge of cloud computing platforms, such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP). • Knowledge of networking concepts, including TCP/IP, DNS, and firewalls. • Experience with operating systems, such as Windows Server and Linux distributions. • Proficiency in scripting languages, such as PowerShell or Python, to automate tasks and perform system configurations. • Excellent customer service skills, with the ability to effectively communicate technical information to non-technical users. • Strong documentation skills to record and track support cases, solutions, and best practices. • Previous experience in providing support for cloud-based services or SaaS (Software as a Service) products. • Familiarity with virtualization technologies, such as VMware or Hyper-V. • Knowledge of Active Directory, Group Policy, and identity management concepts. • Experience with ticketing systems, such as JIRA or ServiceNow. • Understanding of ITIL (Information Technology Infrastructure Library) framework and best practices. • Certification in AZ-140 and AZ-104 is highly preferred. • ITIL certification.

Benefits

• Competitive Base + Incentive Plan • Stock Options • Health and Welfare Plans* • Life and Disability Plans* • Retirement Plan* • Unlimited Flexible Paid Time Off......including your birthday off!