Customer Care Agent
September 12
Description
•Handle Tickets including phone calls, chats, emails, and internal Slacks •Communicate with direct managers and cross-functional teams to help facilitate issues directly connected to our customers •Manage all pending tickets on the Support ticket board by updating and handling any tickets that are older than 4 days •Assist on any projects concerning the Customer Care team related to team playbook, templates and policy writing
Requirements
•You have strong customer service experience •Experience handling tickets across different uses (text, call, email, etc) •English-Speaking, but Bilingual would be a plus (English + Spanish) •Previous experience working with restaurant industry customers, both restaurants and their diners •Experience working on Hubspot, Aircall and/or Slack would be a big plus •You have a(n): Private working space with a steady internet connection Computer or laptop Keyboard and mouse, working webcam and headset with a microphone Primary 24” computer monitor Additional 24” computer monitor (preferred)
Benefits
•Strong & Competitive Compensation Package •Flexible Work Environment •10 Paid Personal/Vacation Days •5 Paid Sick Days •Quarterly Team Dinners & Events! •The Opportunity to Build Something that Changes the Delivery Tech Industry for the Better!
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