Customer Care Agent
September 12, 2024
📋 Description
•Handle Tickets including phone calls, chats, emails, and internal Slacks •Communicate with direct managers and cross-functional teams to help facilitate issues directly connected to our customers •Manage all pending tickets on the Support ticket board by updating and handling any tickets that are older than 4 days •Assist on any projects concerning the Customer Care team related to team playbook, templates and policy writing
🎯 Requirements
•You have strong customer service experience •Experience handling tickets across different uses (text, call, email, etc) •English-Speaking, but Bilingual would be a plus (English + Spanish) •Previous experience working with restaurant industry customers, both restaurants and their diners •Experience working on Hubspot, Aircall and/or Slack would be a big plus •You have a(n): Private working space with a steady internet connection Computer or laptop Keyboard and mouse, working webcam and headset with a microphone Primary 24” computer monitor Additional 24” computer monitor (preferred)
🏖️ Benefits
•Strong & Competitive Compensation Package •Flexible Work Environment •10 Paid Personal/Vacation Days •5 Paid Sick Days •Quarterly Team Dinners & Events! •The Opportunity to Build Something that Changes the Delivery Tech Industry for the Better!
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