Customer Success Associate

September 3, 2024

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Logo of Scandium Systems Inc

Scandium Systems Inc

Scandium Systems Inc. is a No-code test automation tool that simplifies the process of creating and maintaining automated test cases, making it accessible for users without programming experience. Designed for software testers, developers, and product managers, Scandium allows teams to automate testing for web, mobile, and API applications efficiently. Its features include scenario recording, local and remote test executions, and comprehensive reporting, enabling teams to achieve high-quality software faster and collaborate more effectively.

11 - 50 employees

Founded 2022

πŸ”Œ API

☁️ SaaS

πŸ“‹ Description

β€’ This is a remote position. β€’ At Scandium, we believe that software testing should be an enabler, not a bottleneck. β€’ Our mission is to revolutionize the world of automated testing by providing a robust, no-code test automation tool that empowers individuals across roles to effortlessly author and maintain automated test cases. β€’ With a focus on simplicity, accessibility, and efficiency, Scandium is designed to meet the diverse needs of software testers, SDETs, product owners, developers, and all stakeholders committed to delivering exceptional products that meet global standards.

🎯 Requirements

β€’ 3+ years of customer success experience in B2B SaaS (software as a service) β€’ Proven track record of driving customer adoption, satisfaction, and retention β€’ Excellent communication, interpersonal, and problem-solving skills β€’ Ability to understand customer business goals and challenges β€’ Experience with customer success platforms and tools (e.g., Freshdesk, Gainsight, HubSpot) β€’ Strong analytical and data-driven decision-making skills β€’ Experience with test automation, software testing, or related fields a plus β€’ Knowledge of software development life cycles and testing methodologies a plus β€’ Bachelor's degree in Computer Science, Business Administration, or a related field

πŸ–οΈ Benefits

β€’ Opportunity to shape the future of automated testing β€’ Collaborative and dynamic work environment β€’ Competitive salary and benefits package β€’ Professional growth and development opportunities β€’ Access to cutting-edge technology and tools β€’ Recognition and rewards for outstanding performance

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