Technical Support Associate - Computer Networking

February 16

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Substance

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Substance is a recruitment company focused on providing efficient and cost-effective talent acquisition solutions. By using a technology-driven approach, Substance enables businesses to hire top talent at significantly reduced costs, offering up to 70% savings on recruitment fees. The company specializes in connecting employers with high-caliber candidates across various industries, emphasizing a global talent pool from regions such as Eastern Europe, India, Indonesia, Latin America, South Africa, the Philippines, and Vietnam. Substance's flexible hiring model includes options for on-site, remote, and fractional talent, catering to the diverse needs of businesses aiming to build their dream teams without the hefty price tag. They serve markets including the US, Canada, Japan, Saudi Arabia, and more, with a focus on industries such as Energy, Retail, and Financial Services.

recruitment • staffing • headhunting • human resources services • talent acquisition

2 - 10 employees

🎯 Recruitment

🏢 Enterprise

👥 HR Tech

📋 Description

• We are looking for a proactive and customer-focused Technical Support Associate (Computer Networking) on behalf of our client. • In this role, you will be responsible for providing online demonstrations and training on WiJungle appliances to channel partners and end customers. • You will troubleshoot customer queries over calls and emails while managing CRM and associated support applications. • This role requires strong technical expertise in firewalls, computer networking, and hotspot appliances, along with excellent communication skills to effectively assist customers. • Key Responsibilities: • Conduct online demonstrations and training sessions for channel partners and end customers on WiJungle appliances. • Troubleshoot and resolve customer queries related to networking and firewall configurations via calls and emails. • Manage the CRM system and support applications to ensure smooth service delivery. • Provide technical assistance to customers, ensuring a seamless experience with networking products. • Maintain detailed records of customer interactions, reported issues, and troubleshooting steps. • Collaborate with internal teams to escalate and resolve complex technical challenges. • Stay up to date with network security trends, firewall configurations, and hotspot appliance technologies. • Job Competencies: • Strong communication skills (both verbal and written in English) • Expertise in computer networking, firewalls, and hotspot appliances • Strong logical reasoning and problem-solving skills • Customer service and technical troubleshooting experience • Experience managing CRM systems and support applications

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, Networking, or a related field. • Prior experience in technical support, networking, or firewall troubleshooting. • Strong understanding of firewalls, hotspot appliances, and network security principles. • Ability to handle customer queries efficiently over calls and emails. • Experience working with CRM software is a plus.

🏖️ Benefits

• At Substance, we value action over words. • If your profile aligns with our needs, expect to hear from us within 1-2 weeks. • If not, no fluff—just know we appreciate your interest and will keep you in mind for future roles where your expertise can make an impact. • We focus on real connections and meaningful matches, ensuring the right opportunity finds you at the right time. • Getsubstance.co Pte. Ltd. | EA License No: 24C2398