Social Media Specialist - Customer Service

August 14

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Description

• Monitor and respond to social media interactions promptly and professionally. • Engage with the audience by answering questions and resolving issues. • Collaborate with teams to address complex issues. • Maintain a consistent brand voice across interactions. • Track and report on social media engagement and feedback. • Assist customer support team with live chats as needed.

Requirements

• Fluent knowledge of English at level C2. • 1+ years of experience in social media moderation or a related role. • In-depth knowledge of Facebook and Instagram platforms, their functionalities, and best practices. • Exceptional written communication skills, including writing, editing, and proofreading. • Strong interpersonal skills for engaging and building relationships with the online community. • High-speed internet connection. • Must be available to work on the New York time zone schedule (9 am - 6 pm). • Exceptional problem-solving skills and attention to detail.

Benefits

• Competitive salary. • Opportunity to work in a dynamic and growing company. • Remote work with a flexible schedule.