Social Media Specialist - Customer Service

August 14

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Description

• Monitor and respond to direct messages and comments on Facebook and Instagram. • Actively engage with our audience by answering questions and resolving issues. • Collaborate with sales and support teams to address complex issues. • Maintain a consistent and positive brand voice. • Track and report on social media engagement and feedback. • Identify and flag inappropriate or harmful content. • Assist the customer support team in handling live chats.

Requirements

• Must have fluent knowledge of English at level C2. • 1+ years of experience in social media moderation or a related role. • In-depth knowledge of Facebook and Instagram platforms. • Exceptional written communication skills. • Strong interpersonal skills for engaging and building relationships with the online community. • High-speed internet connection. • Availability to work on the New York time zone schedule. • Exceptional problem-solving skills and attention to detail.

Benefits

• Competitive salary. • Opportunity to work in a dynamic and growing company. • Remote work with a flexible schedule.