Social Media Specialist - Customer Service
August 14
Description
• Promptly and professionally monitor and respond to direct messages (DMs) and comments on Facebook and Instagram. • Actively engage with our audience by answering questions, providing information, and resolving issues. • Collaborate with the sales and support teams to escalate and address more complex • Maintain a consistent and positive brand voice in all interactions. • Track and report on social media engagement and feedback to inform and improve our strategies. • Identify and flag inappropriate or harmful content for review. • Assist the customer support team in handling live chats as needed.
Requirements
• Must have fluent knowledge of English at level C2, as you will be communicating with native speakers daily. • Experience: 1+ years of experience in social media moderation or a related role. • In-depth knowledge of Facebook and Instagram platforms, their functionalities, and best practices. • Exceptional written communication skills, including writing, editing, and proofreading to maintain a consistent and positive brand voice. • Strong interpersonal skills for engaging and building relationships with the online community. • High-speed internet connection. • Availability: Must be available to work on the New York time zone schedule (9 am - 6 pm New York Time). • Exceptional problem-solving skills and attention to detail.
Benefits
• Competitive salary. • Opportunity to work in a dynamic and growing company. • Remote work with a flexible schedule.
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