Implementation Consultant

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GHX

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Uniting the best of healthcare™

Healthcare • SaaS • Supply chain management • Automation

1001 - 5000

Description

• Act as primary contact to lead post go live support activities such as in-depth research and resolution of issues, application configuration, customer training and communication with internal/external stakeholder teams. • Maintain and regularly communicate updates on execution plans, issue logs and overall status of post go live health. • Ensure the customer experiences a smooth transition from implementation to support and adhere to metrics provided to measure success. • Collaborate closely with the product and support organizations to relay customer feedback, document bugs and enhancement requests and opportunities for process improvement. • Manage escalations and deliver timely resolutions to provide an excellent customer experience. • Drive the continuous improvement of the post go live experience through best practice strategies to enhance the customer experience as their teams integrate a new solution into their organization. • Ability to contribute different thoughts, ideas and viewpoints that lead to greater innovation on projects and cross-functional collaborative efforts.

Requirements

• Solid working knowledge of project management principles and methodologies such as Agile or Scrum, including proficiency in project management tools and software. • Implementation expertise in healthcare supply chain, accounts payable processes and familiarity with AP automation software for healthcare organizations. • Demonstrated success (typically 4-6 years) in leading projects through the post-implementation phase with a focus on customer success and product adoption. • Proven ability to configure applications with a strong understanding of front-end business processes. • Exceptional analytical and problem-solving skills with a proactive approach to identifying and resolving issues. • Experience in conducting application training sessions for end users. • Strong collaborative, teamwork, and interpersonal skills and ability to communicate with all levels of stakeholders, both inside and outside of the company. • Must possess outstanding communication, analytical, planning, coordination, and negotiation skills, as well as a track record of developing and maintaining strong business relationships. • We are looking for someone who is proficient in the role requirements, but who also brings a unique perspective and diversity of thought to our team.​ GHX encourages candidates from underrepresented groups to apply and is dedicated to providing equal opportunities for qualified applicants.

Benefits

• health, vision, and dental insurance • accident and life insurance • 401k matching • paid-time off • education reimbursement