Team Lead - Operations

2 days ago

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Gigmo Solutions

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Technical Customer Support with a difference

customer support • Artificial Intelligence • Gig Workers • Gig Economy • IT Support

51 - 200

Description

• Manage team operations, create new solutions • Work closely with management to align goals • Monitor KPIs to ensure targets are met • Understand strategic direction and communicate goals • Delegate tasks, set deadlines, and oversee operations • Provide timely feedback and resolve issues • Create open communication culture and inspire team • Provide guidance and mentoring to improve productivity • Identify and implement process improvements • Ensure high-quality customer service • Handle escalated customer issues in a timely manner • Collaborate with departments to address customer concerns • Recognize high performance and reward accomplishment • Share reports with management promptly

Requirements

• Graduate with minimum 4-6 years of Experience as Team Lead in Technical Support Process or operations role. • Should have good knowledge in MS office • Strong leadership and team management skills. • Excellent communication and interpersonal skills. • Analytical mindset with the ability to use data for decision-making. • Familiarity with customer support software and tools. • Problem-solving skills and the ability to handle escalated customer issues.

Benefits

• Permanent work from home • US Shift timings (Night shift)