Technical Operations Manager
Yesterday
Description
• About Gigmo Solutions Pvt. Ltd. • Gigmo Solutions Pvt. Ltd is a young early-stage startup started by co-founders with combined global experience of 60+ years with a mission to fundamentally disrupt customer support industry through perfectly tuned symphony of Artificial Intelligence based conversational bots and Gig workers. • The Person • You demonstrate solid leadership and analytical skills, exhibit strong business acumen, as well as commitment to productivity. • You are a self-starter, go-getter, proactive and have the ability to learn and perform in a fast-paced environment. • You are dynamic, result oriented and has the ability to drive results through others, possess strong analytical and negotiation skills and excellent process orientation. • Role • Creating strategies with senior management and develop policies that will correlate with the organization goal. • Implementing effective processes and standards. • Work in collaboration with subordinate and senior management levels involving negotiations and influencing on significant matters • Responsible for management of critical and complex changes wherever applicable • Initiate and drive continuous service improvement plans • Identification and communication of potential risks and dependencies in timely manner to stake holders • Responsible for Performance management, Career development and retention of the team members • Should have an innovative and transformational mindset to identify opportunities to optimize processes • Qualifications and Experience • Graduate with minimum 8 years of Experience as operation head in Technical Support process. • Should have good knowledge in MS office • Work Location/Shift Timings-Permanent work from home and you will be required to work in US Shift Timings • CTC- As per Industry Standards • Company Website-www.gigmos.com