Technical Support Agent

2 days ago

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Gigmo Solutions

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Technical Customer Support with a difference

customer support • Artificial Intelligence • Gig Workers • Gig Economy • IT Support

51 - 200

Description

• Respond to customer inquiries, concerns, and requests through email and chat support. • Demonstrate excellent written communication skills with a focus on clarity and accuracy. • Identify and troubleshoot customer issues, providing comprehensive and timely solutions. • Collaborate with other teams to address complex problems and ensure customer satisfaction. • Ensure timely responses to customer inquiries, adhering to defined service level agreements (SLAs). • Manage and prioritize workload effectively to meet customer needs.

Requirements

• Bachelor's degree or equivalent like B.Sc./BCA/BA/ BCom/BBA/BSC IT. • Proven experience in customer support, specifically in a chat-based environment. • Excellent written communication skills with a keen attention to detail. • Strong problem-solving and analytical abilities. • Ability to work independently and as part of a team. • Familiarity with customer support software and chat platforms. • Empathy and patience in dealing with customer inquiries and issues. • Ability to adapt to changing priorities and handle multiple tasks simultaneously

Benefits

• Permanent work from home • Shift timings include multiple options