SRE Support Engineer

November 27

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Gigster

WebsiteLinkedInAll Job Openings

App development • Web development • Rapid Prototyping • Product Management • software development

11 - 50 employees

Founded 2014

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Description

• Work cross-functionally with customers and partners to address complex customer questions and drive incidents to resolution. • Troubleshoot, isolate, and resolve container orchestration/management issues, specifically Docker and Kubernetes. • Troubleshoot, isolate, and resolve complex application deployment issues. • Analyze and categorize customer interaction trends to provide accurate and meaningful feedback to Engineering and SRE organizations. • Build knowledge base articles. • Participate in post-mortem reviews, and drive ongoing improvement. • Obsess over minute details to drive operational excellence in every aspect of your work. • Make meaningful and significant contributions to our client’s development of objectives and goals. • Work on complex issues, analyzing situations or data that require in-depth evaluation. • Your expertise and discretion will be required to think outside the box and resolve highly complex issues creatively and effectively. • Work hours are from 8 AM to 5 PM United Kingdom time, Monday to Friday. While there is no on-call, if there’s any maintenance during the weekend you will need to be available, and then you'll get time off to compensate for that.

Requirements

• Robust level of spoken and written English. • Several years of experience (ideally 5 or more) in supporting highly scalable applications and web services. • Experience working with Cloud technologies (AWS mandatory, Google Cloud - nice to have). • Hands-on experience with open-source technologies such as Kubernetes and Docker (mandatory), Spark, and Kafka (at least basic knowledge of these two). • Extensive experience in deploying, managing, and scaling applications using Kubernetes. Familiarity with Helm, Kustomize, or similar tools. • Deep understanding and hands-on experience with Linux administration, scripting (Bash, Python or any similar programming/scripting language), and troubleshooting. • Understanding of network protocols, DNS, load balancing, and related technologies. • Comfortable working with a very technical customer base. • Comfortable providing a wide range of support, from simple issue resolution to end-to-end onboarding. • Strong familiarity with modern server technologies and architectures. • Strong problem-solving skills, excellent communication skills, and the ability to work collaboratively in a team environment. • Strong attention to detail. • Excellent analytical capabilities. • Passionate about Technical Support. • Strong troubleshooting experience. • Ability to work as an independent contractor for a US company.

Benefits

• Full time, 40 hours/week. • Long term contract • Payment in USD • PTO • Training and certification opportunities on AWS, GCP, and/or Azure.