SRE Support Engineer

16 hours ago

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Gigster

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App development • Web development • Rapid Prototyping • Product Management • software development

11 - 50

Description

• Do you want to work on cutting-edge projects with the world’s best IT engineers? Do you wish you could control which projects to work on and choose your own pay rate? Are you interested in the future of work and how the cloud will form teams? If so - the Gigster Talent Network is for you. • Our clients rely on our Network for two main areas, Software Development and Cloud Services. In some cases, they need help building great new products, in others they want our expertise in migrating, maintaining, and optimizing their cloud solutions. • At Gigster, whether working with entrepreneurs to realize ‘the next great vision’ or with Fortune 500 companies to deliver a big product launch, we build really cool enterprise software on cutting-edge technology. • We are looking for SRE Support Engineers interested in joining the Gigster Talent Network and being considered for exciting upcoming projects with one of our largest clients. • By being a member of the Gigster Network you’ll have access to amazing client projects where you would successfully support their internal IaaS. Successful candidates can provide a wide range of services from “white glove” onboarding to creating informational posts on the community support platform, and everything in between. Additionally, SRE Support Engineers will actively participate in developing the support tools and process, so we are looking for someone with the maturity to understand what it takes to scale in services.

Requirements

• Robust level of spoken and written English. • Several years of experience (ideally 5 or more) in supporting highly scalable applications and web services. • Experience working with Cloud technologies (AWS mandatory, Google Cloud - nice to have). • Hands-on experience with open-source technologies such as Kubernetes and Docker (mandatory), Spark, and Kafka (at least basic knowledge of these two). • Kubernetes: Extensive experience in deploying, managing, and scaling applications using Kubernetes. Familiarity with Helm, Kustomize, or similar tools. • Deep understanding and hands-on experience with Linux administration, scripting (Bash, Python or any similar programming/scripting language), and troubleshooting. • Networking: Understanding of network protocols, DNS, load balancing, and related technologies. • Comfortable working with a very technical customer base. • Comfortable providing a wide range of support, from simple issue resolution to end-to-end onboarding. • Strong familiarity with modern server technologies and architectures. • Strong problem-solving skills, excellent communication skills, and the ability to work collaboratively in a team environment. • Strong attention to detail. • Excellent analytical capabilities. • Passionate about Technical Support. • Strong troubleshooting experience. • Ability to work as an independent contractor for a US company.