Remote Customer Support Specialist
June 19
Description
• Guide new customers through the onboarding process. • Respond to customer inquiries via email. • Develop strong relationships with customers. • Monitor customer health metrics and contact customers proactively. • Collect and analyze customer feedback. • Conduct training sessions and create resources. • Work closely with the sales team for renewals and upsells.
Requirements
• 2+ years of experience in customer success, account management, or a related field. • Strong communication and interpersonal skills. • Excellent problem-solving abilities and a customer-centric mindset. • Ability to manage multiple priorities and maintain attention to detail. • Proficiency with customer success software (e.g., Salesforce, Zendesk, HubSpot) is a plus. • A bachelor’s degree in business, marketing, communications, or a related field is preferred.
Benefits
• Competitive salary with long-term growth opportunities. • Generous paid time off and holiday schedule. • Professional development opportunities. • A flexible work environment with remote work options.
Apply Now