Remote Customer Support Specialist
June 20
Description
• Customer Onboarding: Guide new customers through the onboarding process. • Customer Support: Respond to customer inquiries via email. • Account Management: Develop strong relationships with customers. • Proactive Engagement: Monitor customer health metrics. • Feedback Loop: Collect and analyze customer feedback. • Training & Education: Conduct training sessions and create resources. • Renewals & Upsells: Work closely with the sales team.
Requirements
• Experience: 2+ years of experience in customer success, account management, or a related field. • Skills: Strong communication and interpersonal skills. • Excellent problem-solving abilities and a customer-centric mindset. • Ability to manage multiple priorities and maintain attention to detail. • Proficiency with customer success software (e.g., Salesforce, Zendesk, HubSpot) is a plus. • Education: A bachelor’s degree in business, marketing, communications, or a related field is preferred. • Attributes: Doing the right things right. Empathy and patience in dealing with customer issues. • Proactive and self-motivated with a passion for helping customers succeed. • Team player with the ability to work independently. • Stable internet and electricity are mandatory.
Benefits
• Competitive salary with long-term growth opportunities. • Generous paid time off and holiday schedule. • Professional development opportunities. • A flexible work environment with remote work options.
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