Remote Customer Support Specialist

June 20

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Description

• Customer Onboarding: Guide new customers through the onboarding process, ensuring they have the resources and knowledge to effectively use our products and services. • Customer Support: Respond to customer inquiries via email, providing timely and effective solutions to their problems. • Account Management: Develop strong relationships with customers, understanding their needs and helping them achieve their goals with our products. • Proactive Engagement: Monitor customer health metrics and contact customers proactively to ensure they are on track and address any potential issues. • Feedback Loop: Collect and analyze customer feedback and share insights with the product and development teams to drive product improvements. • Training & Education: Conduct training sessions and create resources (such as tutorials, webinars, and guides) to help customers better understand our products. • Renewals & Upsells: Work closely with the sales team to manage renewals and identify opportunities for upselling additional products and services.

Requirements

• Experience: 2+ years in customer success, account management, or a related field. • Skills: Strong communication and interpersonal skills. • Excellent problem-solving abilities and a customer-centric mindset. • Ability to manage multiple priorities and maintain attention to detail. • Proficiency with customer success software (e.g., Salesforce, Zendesk, HubSpot) is a plus. • Education: A bachelor’s degree in business, marketing, communications, or a related field is preferred. • Attributes: Doing the right things right. Empathy and patience in dealing with customer issues. Proactive and self-motivated with a passion for helping customers succeed. Team player with the ability to work independently. Stable internet and electricity are mandatory.

Benefits

• Competitive salary with long-term growth opportunities. • Generous paid time off and holiday schedule. • Professional development opportunities. • A flexible work environment with remote work options.