Remote Customer Support Success Specialist

June 20

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Logo of GKA

GKA

Healthcare • Qualitative • Fieldwork • Quantitative • Market research

11 - 50 employees

Founded 1992

⚕️ Healthcare Insurance

🎯 Recruitment

Description

• Guide new customers through the onboarding process, ensuring they have the resources and knowledge to effectively use our products and services. • Respond to customer inquiries via email, providing timely and effective solutions to their problems. • Develop strong relationships with customers, understanding their needs and helping them achieve their goals with our products. • Monitor customer health metrics and contact customers proactively to ensure they are on track and address any potential issues. • Collect and analyze customer feedback and share insights with the product and development teams to drive product improvements. • Conduct training sessions and create resources (such as tutorials, webinars, and guides) to help customers better understand our products. • Work closely with the sales team to manage renewals and identify opportunities for upselling additional products and services.

Requirements

• 2+ years of experience in customer success, account management, or a related field. • Strong communication and interpersonal skills. • Excellent problem-solving abilities and a customer-centric mindset. • Ability to manage multiple priorities and maintain attention to detail. • Proficiency with customer success software (e.g., Salesforce, Zendesk, HubSpot) is a plus.

Benefits

• Competitive salary with long-term growth opportunities. • Generous paid time off and holiday schedule. • Professional development opportunities. • A flexible work environment with remote work options.

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