Senior Manager, UX Research
September 6
Description
• Lead the UX Research strategy for GitLab • Responsible for business critical performance indicators like SUS and CSAT • Evolve research methodologies and practices as the company scales • Integrate research into product development workflow
Requirements
• Demonstrated UX Research leadership experience at the executive level • Must have experience leading UXR Managers and very senior IC's (Staff+ level) • Previous hands on experience and current, deep understanding of: • Qualitative and quantitative research • Service design, including JTBD and journey mapping • User metrics (NPS, CSAT, SUS, etc) • Research operations • Strong experience influencing stakeholders, advocating for critical research/insights to be adopted • Strong written and verbal communication skills, confident in presenting to C-level executives • Strategic business acumen - align the company mission with strategic team objectives • Ideally have experience working at an enterprise-focused SaaS company
Benefits
• Benefits to support your health, finances, and well-being • All remote, asynchronous work environment • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and development budget • Parental leave • Home office support
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