GitLab is a complete DevOps platform, delivered as a single application, fundamentally changing the way Development, Security, and Ops teams collaborate and build software. From idea to production, GitLab helps teams improve cycle time from weeks to minutes, reduce development costs and time to market while increasing developer productivity.
1001 - 5000 employees
π° Secondary Market on 2020-11
February 11
π California β Remote
β°οΈ Colorado β Remote
+6 more states
π΅ $75.6k - $162k / year
β° Full Time
π‘ Mid-level
π Senior
π Support Engineer
GitLab is a complete DevOps platform, delivered as a single application, fundamentally changing the way Development, Security, and Ops teams collaborate and build software. From idea to production, GitLab helps teams improve cycle time from weeks to minutes, reduce development costs and time to market while increasing developer productivity.
1001 - 5000 employees
π° Secondary Market on 2020-11
β’ Support Engineering at GitLab isnβt just a title - you will be embedded within the Engineering department and will genuinely operate in an environment where Support and Engineering meet. β’ Youβll interact with customers daily as they encounter the difficult edge cases of running GitLab in complex environments. β’ In the space of a day, you might be doing behind-the-scenes work of a Linux administrator troubleshooting performance problems by using strace on a particular process. β’ Collaborate with a global customer base in order to support, maintain, and resolve issues in their GitLab environments via Zendesk tickets, merge requests, email and video conferencing. β’ Collaborate with Support team members and other GitLab team members. β’ Participate in regular rotations for weekday and weekend on-call coverage providing support to our customers. β’ Participate in our hiring processes by reviewing applications and assessments, and by participating in interviews.
β’ Experience in and passion for managing customer facing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand off to the development team, and case resolution β’ Excellent Linux systems administration knowledge (LFCE or RHCE equivalent knowledge) β’ Ability to use scripting languages (preferably Ruby or Bash), and MVC frameworks (preferably Ruby on Rails) β’ Experience with Git and CI/CD β’ Expertise in writing support content β’ Ability to communicate complex technical topics to customers and coworkers of varying technical skill level β’ Familiarity with DevOps methodologies and technologies like Openshift and Kubernetes β’ Understanding and/or experience with common information security and compliance concepts and controls (i.e. DISA STIG, SELinux, etc).
β’ Benefits to support your health, finances, and well-being β’ All remote, asynchronous work environment β’ Flexible Paid Time Off β’ Team Member Resource Groups β’ Equity Compensation & Employee Stock Purchase Plan β’ Growth and development budget β’ Parental leave β’ Home office support
Apply NowFebruary 11
Naviant seeks a Customer Support Engineer to improve software issue resolutions and client relations. A remote position supporting various technology solutions.
πΊπΈ United States β Remote
π° $25M Venture Round on 2000-03
β° Full Time
π‘ Mid-level
π Senior
π Support Engineer
February 11
Help customers understand Heap by Contentsquare's product and optimize their use of data.
πΊπΈ United States β Remote
π΅ $85k - $95k / year
β° Full Time
π‘ Mid-level
π Senior
π Support Engineer
February 11
As a Product Support Engineer at Kiln, support customer integration of API-first products and enhance their staking activities.
February 8
201 - 500
Join as an Oracle Technical Analyst specializing in Supply Chain Management and Oracle Financial Modules. Work remotely with a focus on Oracle E-Business Suite and extensive RICEFW experience.
February 8
Join Storyblok's Support team to assist clients in navigating complex CMS issues and enhancing their experience.
Discover 100,000+ Remote Jobs!
Join now to unlock all job opportunities.
We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.
Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, youβll still have access until the end of your current billing period.
Other job boards only have jobs from companies that pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internet for jobs and doesn't accept payments from companies. This means we have thousands more jobs!
New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.
Yes! Weβre always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.
Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.