Customer Growth Executive

September 16

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Tractive

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Pet Tracking • GPS Tracking • Pet Information Management • Pet Activity • iOS

201 - 500

Description

• Building and maintaining relationships with existing clients • Understanding their business in-depth, ensuring their satisfaction and retention • Helping them grow together with new clients • Coordinating activities with internal cross-functional teams to retain existing business and explore/pursue possibilities of expanding new business opportunities • Meeting and exceeding quarterly KPIs to ensure overall business growth for assigned clients • Collaborating with additional departments to ensure successful client account set-up • Analyzing and forecasting customer's traffic to ensure ongoing business growth and maximization of revenue/GP

Requirements

• Industry experience highly preferred, understanding of SaaS and CPaaS solutions • Prior experience working with Revenue Assurance, Purchasing, and technical teams • Full cycle sales experience • Strong experience in Account Management - building and maintaining relationships • Product knowledge and/or knowledge of our competitors • Ability to interact with all levels of the organization • Team player with strong interpersonal /communication skills

Benefits

• Medical, Dental, and Vision insurance • Basic life insurance • 401(k) plan participation with company match • Short-term and long-term disability insurance • Wellness plan of up to $500/year pro-rated based on hire date • PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually • Additional leave time for marriage, relocation, bereavement, and other major life events • Twelve (12) weeks of paid parental leave • Participation in employee share ownership plan (ESOP) • Fourteen (14) paid holidays annually