Designated Technical Support Engineer

January 24

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

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Glean

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Glean is a company that provides an AI-driven platform designed to optimize work processes within enterprises. The platform features advanced tools for workplace search, content creation, and automation of business workflows. Glean's solutions help organizations search for information across various data sources, create and summarize content efficiently, and automate routine tasks to enhance productivity. Their technology integrates AI capabilities such as pre-built prompts, AI agents, and AI-powered search, offering a comprehensive approach to knowledge management and workplace productivity. Glean's applications are particularly valuable in supporting engineering, sales, and support teams by streamlining processes and accelerating workflows.

11 - 50 employees

🤖 Artificial Intelligence

🏢 Enterprise

⚡ Productivity

📋 Description

•Glean is looking for a talented Designated Technical Support Engineer to join our rapidly expanding, venture-backed startup. •As a trusted technical resource to the customer, you will provide both proactive and reactive support to our growing customer base. •By providing the highest level of service to our customers, you will ensure our customer experience is the best in the industry. •Please note that this role will be dedicated to select customers and requires additional background screenings/clearances/training/certification, carry & use of customer-provided equipment, and extended on-call shift timing based on customer contractual obligations.

🎯 Requirements

•Problem solving: technical problem-solving skills including the ability to troubleshoot and isolate issues to their root cause •Ability to debug issues including searching & reading application logs, analyzing stack traces and browser trace files •Experience in at least one of the following disciplines: Customer Solutions Engineering, Support Engineering, Professional Services •Hands-on experience in at least one of the following: Search technologies, Knowledge technologies, SaaS-based system integrations •Experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure •Must have experience in troubleshooting REST API issues •Working experience on SSO, SAML, and OAuth along with network troubleshooting •Able to fully document issues you manage and contribute to the support knowledge base

🏖️ Benefits

•Competitive compensation •Medical, Vision and Dental coverage •Flexible work environment and time-off policy •401k •Company events •A home office improvement stipend when you first join •Annual education stipend •Wellness stipend •Healthy lunches and dinners provided daily