Solutions Architect

December 14

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Glean

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🏢 Enterprise

⚡ Productivity

Description

• About Glean • We’re on a mission to make knowledge work faster and more humane. • We believe that AI will fundamentally transform how people work. • Glean is seeking a talented Solutions Architect to join our rapidly expanding, venture-backed startup. • You will be the primary technical advisor to our customers post-sale, focusing on our Enterprise & Strategic segment, where the architecture and integration demands are high. • Establish and maintain your role as the customer's primary technical advisor. • Work with customers to onboard new data sources and implement custom integrations of Glean into their work environment. • Assist with issue identification, troubleshooting, and remediation for your assigned customers through resolution. • Work with Product Management and Engineering to drive improvements to the product helping customers expand their adoption of Glean.

Requirements

• Bachelor’s Degree in Computer Science or equivalent with at least 3 years of technical consulting experience or Masters in Computer Science or equivalent with at least 1 year of technical consulting experience. • Software development experience in at least two of the following: Python, Java, Go • API and custom data integration experience in a Hybrid or SaaS environment • Technical debugging: log analysis, code analysis, end-to-end transaction tracing • Networking expertise: a deep understanding of networking, including cloud and on-premise networking • Experience in at least two of the following disciplines: Software Engineering, Pre-Sales Engineering, Post-Sales Engineering, Professional Services, Support Engineering • Hands-on experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure • Security & audit experience: able to fully understand the technical and audit framework of the product and represent it with customer security & audit stakeholders • Communication: professional presentation and interaction skills with both customers and internal teams • Project planning: plan and execute the implementation of customer projects • Self-motivated: a proactive approach to delivering service to customers • Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion • Data-driven: utilize metrics and objective measurements to assess success and improvement opportunities for customers • Pre or Post-sales Solution Architect experience in a product-led company is a huge plus