Solutions Architect

September 17

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Glean

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Description

• Establish and maintain your role as the customer's primary technical advisor. • Work with customers to onboard new data sources and implement custom integrations of Glean into their work environment and business application architecture • Build and provide tools, templates, and documentation for customers to leverage in integrating with Glean based on their business application stack • Identify opportunities with the customer to expand the use of Glean within their business application architecture • Provide training and guidance to customer technical resources to enable them to manage, support, and extend Glean in their environment during onboarding • Align technical plans with customers and Glean Customer Success to ensure priorities between Glean and the customer are fully aligned and executed against • Assist with issue identification, troubleshooting, and remediation for your assigned customers through resolution • Work with Product Management and Engineering to drive improvements to the product helping customers expand their adoption of Glean • Be an active member of the Glean customer technical community

Requirements

• Bachelor’s Degree in Computer Science or equivalent with at least three years of industry experience or Masters in Computer Science or equivalent with at least 1 year of industry experience. • Software development experience in at least two of the following: Python, Java, Go • API and custom data integration experience in a Hybrid or SaaS environment • Technical debugging: log analysis, code analysis, end-to-end transaction tracing • Networking expertise: a deep understanding of networking, including cloud and on-premise networking • Experience in at least two of the following disciplines: Software Engineering, Pre-Sales Engineering, Post-Sales Engineering, Professional Services, Support Engineering • Hands-on experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure • Security & audit experience: able to fully understand the technical and audit framework of the product and represent it with customer security & audit stakeholders • Communication: professional presentation and interaction skills with both customers and internal teams • Project planning: plan and execute the implementation of customer projects • Self-motivated: a proactive approach to delivering service to customers • Data-driven: utilize metrics and objective measurements to assess success and improvement opportunities for customers • Pre or Post-sales Solution Architect experience in a product-led company is a huge plus