G-P
Compliance • Human Resources • International Business • Global Business Expansion • International Legal Expertise
Support Specialist
November 21
G-P
Compliance • Human Resources • International Business • Global Business Expansion • International Legal Expertise
Description
• Support Level 1 IT / HR Helpdesk with experience in troubleshooting basic queries. • Knowledge of Zoho Absence Management / Zendesk or Service Now IT Ticket Triaging • Understanding of employee life cycle processes such as data management, time and expense management, transfers, change requests, employment certification. • Serve as the first point of contact for professionals on any HR, IT, or Finance related inquiries. • Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, phone, and other means of communication). • Communicate and liaise with G-P partners/vendors, including insurance vendors, local service providers, pension providers. • Coordinate with internal Centers of Excellence including IT, Finance, Payroll, Billing, Customer Success Manager, and Sales Support. • Coordinate with external stakeholders including Regional local service provider (LSP) and Local Payroll provider (LPP). • Assist with payroll preparation by providing relevant data, like absences, bonus and leaves. • Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals. • Support with company-wide initiatives and projects.
Requirements
• 1-3 years of Global Shared Services experience with at least one year of experience in handling IT Helpdesk Tier 1 and Tier 2 Support. • Proficient in both written and verbal English; Resourceful, problem-solving aptitude and thorough knowledge of HR / IT / Finance (Shared Services) procedures and policies • Experience in handling real time Chat bot with quicker response time • Customer oriented with ability to adapt/respond to diverse customer base. • Ability to be at the forefront of the ticketing and help in routing issues as appropriate. • Meticulous attention to detail. • Literacy with MS Office/Google Space. • Thrives both as an individual contributor but also appreciates teamwork. • Ability to work in international team comprised of team members in different locations and from different cultures and backgrounds. • Ability to work in a dynamic, rapidly changing environment. • Available to work in Dynamic shifts (With potential Weekend support model). • Strong Experience in Peoplesoft/Workday/ SAP/Zoho/Zendesk/ServiceNow and any other relevant HRMS tool knowledge. • Candidate with experience in supporting Zoho Helpdesk will have added advantage. • Ability to manage and meet expected SLAs and KPIs.
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