Medical Information Call Center Representative

6 days ago

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Global Pacific Support

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Call Center Facility • Offshore Staffing • Virtual Assistant • Lead Generation • Automation

201 - 500 employees

🤝 B2B

🏢 Enterprise

☁️ SaaS

Description

• A Medical Information Call Center Representative plays a critical role in providing accurate, reliable, and timely medical information to patients, healthcare professionals, or consumers. • They serve as the primary point of contact for individuals seeking clarification or guidance on medical products, treatments, services, or general health-related inquiries. • The Medical Information Call Center Representative will provide excellent customer service by answering inquiries related to medical products, services, and general health information. • The representative will interact with patients, healthcare providers, and other stakeholders, ensuring that all queries are addressed with the highest level of professionalism, accuracy, and empathy. • The role requires the ability to handle a high volume of calls, process information efficiently, and maintain confidentiality.

Requirements

• Education: A high school diploma is required; a degree in life sciences, nursing, pharmacy, or related field is preferred. • Experience: Prior experience in a medical information, call center, or customer service role in the healthcare or pharmaceutical industry is highly preferred. • Knowledge: Familiarity with medical terminology, healthcare regulations (e.g., HIPAA), and the ability to interpret scientific literature. • Technical Skills: Proficient in using call center software, customer relationship management (CRM) systems, and Microsoft Office Suite. Ability to quickly adapt to new technology. • Communication Skills: Strong verbal and written communication skills, with the ability to explain complex medical information in a clear and understandable manner. • Problem-Solving Skills: Ability to manage multiple inquiries simultaneously and handle difficult situations calmly and professionally. • Attention to Detail: Ensure accuracy in documenting and providing information, especially when dealing with complex medical queries. • Empathy and Compassion: Ability to empathize with patients and healthcare providers, particularly when discussing sensitive health-related issues.