Cybersecurity Incident Management Analyst

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Global Payments Inc.

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Payments • Ecommerce • Point of sale • Payment technology • Merchant services

10,000+

Description

• Coordinate incident handling in line with the corporate security incident response plan. • Manage post-incident activity to include scheduling and chairing Post Incident Reviews (PIR), the documentation of Root Cause Analysis and the tracking of actions to prevent incident recurrence. • Provides 24x7 on-call incident management support on rotation for critical security incidents. • Stays up to date with new and emerging threats that can affect the organisation's information assets, third party software/solutions, IT configuration changes, and network/system. • Provides executive level written communication during incident response for inquiries related to security incidents or assigned cases. • Collaborates with vulnerability management and development teams to ensure timely remediation of vulnerability findings reported through the Bug Bounty Program or where rapid vulnerability remediation is required leveraging incident management procedures. • Works closely with Risk Management teams to document identified risks and issues highlighted through post-incident or root cause analysis activities. • Maintains a working knowledge of key data security frameworks and regulations such as PCI (Payment Card Industry)/Logical Security guidelines and models, HIPPA (Health Insurance Portability and Accountability Act), (GDPR) General Data Protection Regulation, PII (Personally Identifiable Information), NIST CSF (Cyber Security Framework). • Collaborates with Legal and Privacy Offices throughout the company on critical data protection/security incidents. • Participates in reviews and assessments to provide recommendations to enhance or improve the security posture of environments as part of post incident activities and lessons learned. • Maintain and follow runbooks for day-to-day incident response activities in line with the corporate security incident response plan.

Requirements

• Minimum Qualifications Relevant Experience or Degree in: Bachelor's degree in Computer Science, Info Security, or related field. • Or relevant work experience in a related field. • Typically Minimum 2 Years Relevant Experience with Incident Management and/or Information Security • Preferred Qualifications ITIL V4 Professional security certifications such as CompTIA Security+/ Cybersecurity Analyst+, or Systems Security Certified Practitioner (SSCP), or CISM(Certified Information Security Manager), or CISA(Certified-Information-Systems-Auditor), or GSEC (GIAC Security Essentials), or GCIH (GIAC Certified Incident Handler) • Knowledge of industry standard security compliance programs PCI (Payment Card Industry), GDPR (General Data Protection Regulation), NIST Cyber Security Framework etc.) • Cloud Knowledge or certifications such as Google Cloud Fundamental or AWS Foundations • Experience working in Google Workspace and JIRA