Technical Operations - Data Analyst

2 days ago

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Blooming Health

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healthyaging • aginginplace • sdoh • healthequity • agetech

11 - 50

💰 $4.2M Seed Round on 2023-09

Description

• Work with Customer teams to set up Enterprise customers from the back-end (database and Twilio communications platform). • Work with Customer and Operations teams to do data analysis on platform and user data. Conduct data cleanup and data maintenance in database. • Troubleshoot technical customer issues by looking at data, and providing recommendations on fixing the issues. • Soundly execute the steps associated with existing processes and/or controls to ensure that Enterprise customer accounts are functioning correctly. • Review data consumed from various feeds to reconcile, research, and address reporting requirements. • Professionally and consistently communicate with internal clients, actively participate in meetings and provide concise updates and recommendations to management. • Adaptable, flexible and thrive in a changing, dynamic environment, managing multiple tasks at a given time.

Requirements

• Bachelor's degree or equivalent qualification. • At least 2 years working in a technical operations capacity. • Experience supporting with Customer Success & Product teams. • Core experience as a SQL database developer related role (Oracle, MySQL, PostgreSQL—preferred, Microsoft excel). • Excellent English communication skills, both written and verbal. • Should be proactive and have the intellect to explore and come up with solutions to complex technical issues. • Willingness to work overlap with US timezones.