Community Manager

January 16

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Logo of GoFasti

GoFasti

technology • software development • fullstack development • front end development • back end development

Description

• We Make Remote Work Remarkable • TopTalent from LatAm • Hello! We are GoFasti, a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe. • We need an English-fluent Community Manager, based in Colombia, available to work remotely. • We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills. • Responsibilities: • Member Engagement and Retention: • Build and nurture relationships with members to foster a strong sense of community and belonging. • Actively seek feedback from members and implement strategies to address their needs and enhance satisfaction. • Develop and implement retention strategies to reduce member attrition, including tailored programs and personalized engagement initiatives. • Monitor member engagement data and retention trends, using insights to refine engagement efforts. • Onboarding and Offboarding: • Lead new members through an engaging onboarding process, introducing them to the client’s mission, resources, and network. • Provide clear guidance on maximizing membership benefits. • Manage the offboarding process for departing members, gathering feedback, and maintaining positive relationships. • Regional Events Management: • Coordinate with city leads to plan, organize, and execute regional events, including invitations, logistics, and post-event follow-ups. • Ensure events align with the organization's mission and deliver exceptional member experiences. • Track and analyze event attendance data to measure success and inform future planning. • Experience Management: • Develop and manage exclusive community experiences for accredited members to maintain engagement and connection. • Plan and execute 2-3 high-impact member experiences annually, collaborating with relevant teams and vendors. • Content Platform Management: • Oversee the client’s educational content platform, including courses, lessons, and resources. • Collaborate with internal teams and external partners to curate, update, and expand content offerings. • Communication and Community Nurturing: • Develop and execute a communication strategy to keep members informed about updates, opportunities, and community achievements. • Curate and share relevant content such as newsletters, member spotlights, and resource updates. • Host webinars, Q&A sessions, and other virtual events to deepen member connections and engagement. • Track webinar attendance and engagement metrics to optimize outreach and programming. • City Lead Management: • Manage and support city leads in their roles, ensuring alignment with organizational goals. • Provide tools, guidance, and resources to help city leads drive event participation and foster local engagement. • Collaboration and Community Growth: • Partner with marketing, events, and leadership teams to align community strategies with organizational objectives. • Collaborate on initiatives to drive membership growth and highlight community successes.

Requirements

• 5+ years of proven experience in community management, member relations, or customer success roles. • Background in marketing, relationship management, or a related field. • Experience with tools like Skool, Excel, and CRM platforms. • Graphic design skills for creating visually engaging content and event materials. • Exceptional communication, interpersonal, and organizational skills. • Ability to manage multiple projects and work collaboratively in a fast-paced environment. • Practical, team-oriented mindset with a passion for fostering connections and empowering communities. • Social Media Management & Automation: Phantom Buster, Taplio, or Drippify. • Email Marketing & Newsletters: Mailchimp, ConvertKit, Substack, or HubSpot. • Event Management: Eventbrite, Zoom, or Slack. • Content Creation & Management: Canva, Adobe Creative Suite, or Skool. • Project & Task Management: Trello, Asana, or Monday.com. • Community Engagement: LinkedIn, Facebook Groups, WhatsApp Community, Discord or Slack. • Analytics & Tracking: LinkedIn Analytics, Mailchimp Analytics, or Event Management Metrics. • CRM & Member Database: HubSpot, Salesforce, or Airtable. • Other Tools for Community & Content Management: Notion, Typeform, Google Forms, or WordPress. • Experience with managing LinkedIn interactions and outreach. • Knowledge of newsletter design, scheduling, and performance optimization. • Familiarity with event planning tools and techniques. • Proficiency in basic graphic design for creating professional and appealing materials.

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