Product Manager - CPaaS, Messaging and Compliance

March 4

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HighLevel

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HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

SaaS • Marketing • Advertising • CRM

201 - 500 employees

Founded 2018

☁️ SaaS

🤝 B2B

💰 Series A on 2021-11

📋 Description

• About HighLevel: HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. • We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. • HighLevel serves a diverse customer base, including over 70K agencies & entrepreneurs and 650K businesses globally. • Our Messaging product serves over 52 million monthly messages actively used by around 150K customers. • As a Product Manager, you will play a critical role in shaping the future of our product and SMBs in general. • Type: Full Time (Remote in India)

🎯 Requirements

• Passionate about software products. • Track record of solving platform-level problems and catering to other teams as customers. • Advocate for iterative development, experimentation, and learning. • Capable of identifying and prioritizing good opportunities. • Proficient in wireframing, building user journey maps, and user testing. • Effective communicator with development teams, conveying trade-offs and building confidence in product strategy. • Experience in rolling out products/features and conducting extensive beta tests. • Skilled in using analytics to monitor, analyze, and learn from user behaviour, focusing on meaningful data points. • Ability to thrive in a fast-paced environment and manage multiple initiatives. • Ability to write accurate and precise OKRs. • Experience in a B2B SaaS or agency environment. • Previous experience as an APM or PM. • Familiarity with Agile or SCRUM environments. • Experience with CPaaS platforms like Twilio, WhatsApp, etc. • Ability to read and understand APIs. • Knowledge of event-based systems vs. workflow-based systems. • Ability to lead without formal authority and guide other departmental leaders to outcomes.

🏖️ Benefits

• Collaborative Culture: A passionate and driven team. • Ownership and Responsibility: It’s never somebody else’s job. • User-Centric: Focused on adding value for our users. • Agility: Fast delivery using lean principles, going to market in weeks instead of quarters. • Innovation: Good ideas always get tested. • Team Care: We take care of our team so they can take care of our users. • Continuous Improvement: Embracing constant and iterative improvement. • Learning Opportunity: Learn how to scale a B2B SaaS startup and build impactful products.