Program Manager
June 5
Description
• HighLevel Inc. is seeking a Program Manager for our Real Estate & Home Services sectors • Analyze requirements from clients operating in Real Estate & Home Services niches • Consolidate these requirements and lead programs across product areas in collaboration with various product teams • Report progress to senior leadership and other departmental leaders • Measure the efficacy of the programs, growth in said niches, NPS & C-SAT for these segments • Plan and execute user education initiatives for clients in said niches to boost user engagement • Plan and execute user acquisition initiatives in said niches to grow adoption • Support affiliates, trial engagement, customer success, account management, marketing, and product marketing/education teams in increasing our market share in said niches • Conduct daily user interviews with customers in said niches and provide structured, concise product feedback to product managers and dev leads • Work across the organization to improve our platform for the real estate & home services industry
Requirements
• Strong analytical skills to understand and consolidate client requirements • Excellent program management skills, with a proven track record of leading programs across multiple product areas • Effective communication skills to report progress and collaborate with various teams and senior leadership • Ability to measure program efficacy using key metrics such as NPS & C-SAT • Experience in planning and executing user education and acquisition initiatives • Strong interpersonal skills to conduct user interviews and gather product feedback • Ability to work across the organization and align teams to improve the platform for specific niches • Understanding of the workings of a B2B SaaS business • Deep understanding of data & analytics • Demonstrable experience in running experiments and proving/disproving hypotheses
Benefits
• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service
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