HighLevel
HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.
SaaS • Marketing • Advertising • CRM
Senior Customer Support Specialist - API Focused
February 14
HighLevel
HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.
SaaS • Marketing • Advertising • CRM
📋 Description
• Who We Are: • HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. • As a profitable, disruptive, and fast growing SaaS company, they caught the eye of many and recently raised $60M in funding. • Headquartered in Dallas, Texas, many team members work for the company remotely from around the world while maintaining a strong company culture and work-life balance. • Want to learn more? Check out our website: • www.gohighlevel.com • Who You Are: • Senior Customer Support Specialists (SCSS) are subject matter experts on assigned Products and Features. • The core duties of the SCSS are to provide advanced support for assigned escalated Product ticket queues as well as work alongside Customer Support Representatives (CSR) to resolve on-demand inbound support requests. • Senior Customer Support Specialists review the escalated ticket notes provided by Customer Support Representatives and follow the escalation procedures as needed to troubleshoot and resolve these tickets.
🎯 Requirements
• BA/BS in Computer Science or equivalent combination of education and experience. • 1 - 3 years of experience with troubleshooting and supporting APIs (REST, SOAP, GraphQL). • Strong understanding of HTTP/HTTPS protocols, request/response cycles, status codes, and JSON/XML. • Familiarity with authentication protocols like OAuth, API Keys, JWT, etc. • Proficiency in using tools like Postman, cURL, or equivalent for API testing and debugging webhooks. • Basic programming or scripting knowledge (e.g., Python, JavaScript, or similar) to analyze and test API-related issues. • Excellent oral and written communication skills as it relates to technical and product concepts. • Experience working with external integrations or marketplaces - Hubspot App Marketplace, Shopify App Marketplace, Zoho App Marketplace, Wordpress Plugin Eco System. • Ability to work independently and as part of a team. • Outstanding attention to detail and personal organization. • Must be self-motivated and know when to escalate or seek guidance. • Able to accomplish a wide variety of tasks in a fast-paced environment. • Comfortable conversing over live Zoom and Phone conversations is a requirement. • 1-3 yrs. experience with inbound and outbound phone calls and technical customer support experience is a plus! • Outstanding analytical and problem-solving skills. • Fluent in English. • Demonstrated verbal and written communication skills.
Apply NowDiscover 100,000+ Remote Jobs!
Wall of Love
Frequently asked questions
We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.
Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.
Other job boards only have jobs from companies that pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internet for jobs and doesn't accept payments from companies. This means we have thousands more jobs!
New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.
Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.
Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.