Payment Operations Specialist

March 27

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $125k - $160k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

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HighNote

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HighNote is a company specializing in marketing, direct mail, and data analytics services. It offers a range of solutions, including print services, signs, and promotional items, to enhance its clients' brand presence. HighNote uses innovative technologies like HyprMail to integrate digital platforms with traditional direct mail campaigns, ensuring more personalized and effective customer engagement. The company is committed to equity and inclusion, being WBENC certified to support women-owned businesses. With a focus on creativity and problem-solving, HighNote partners with clients to deliver success in dynamic environments.

Direct Mail • Interior Graphics • Signage • Data Management • Print

51 - 200 employees

🤝 B2B

📋 Description

•Highnote is looking for a Payments Operations Specialist to join our team to perform and continuously improve the processes with our bank and card network partners. •This role will work closely with the Head of Finance to navigate among product, engineering, sales, customer support, risk, compliance and finance in setting up and managing new banks and other payment partners. •Additionally, this role will help manage all transaction and payments activity across our systems and bank accounts including reporting, reconciliation, disputes/charge and troubleshooting. •The successful candidate will bring prior experience to develop and document the processes, metrics, and reporting required to perform this function. •We are looking for San Francisco local candidates.

🎯 Requirements

•15+ years operations experience in a fast paced company, preferably within fintech, with 5+ years of hands-on experience in payment operations, payment processing or digital banking. •Deep knowledge of payments processing, technology, settlements and money flows in card issuing or card networks. •A solid support operations knowledge base in a fintech related field. •Experience with payments-related tools, systems, and data. •Strong analytical skills with the ability to quickly solve problems, identify patterns, and develop solutions. •Solid working knowledge of accounting concepts and terminology, particularly account reconciliations •Detail-oriented and tenacious to track and trace all payment transactions and outcomes. •Excellent Excel/Google Sheets skills a must.

🏖️ Benefits

•Flexible Paid Time Off •100% healthcare coverage + 75% coverage for dependents •401k program •Paid Parental Leave: Up to 16 weeks paid leave for the birth parent, and up to 6 weeks paid leave for the non-birth parent •Equity in Highnote •Stipend to build out your home office; internet and phone reimbursement •At Highnote we have built a total rewards philosophy that includes fair, equitable, geo-based compensation that is performance and potential based. Our compensation packages are competitive based on robust market research and are a combination of a cash salary, equity, and benefits.