Senior IT Business Systems Analyst - Remote

September 14

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Golden Hippo

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Direct Response Marketing • consumer goods • eCommerce • Marketing • Digital Advertising

201 - 500

Description

• Conduct advanced analysis and support for NetSuite, WMS, and Salesforce applications, troubleshooting issues and providing resolution on enhancement requests. • Ensure seamless integration and optimal performance of these systems across the organization. • Proactively collaborate with stakeholders to understand business needs and translate them into technical requirements for application support developers. • Provide hands on administrative or configuration support of Salesforce, NetSuite, and warehousing systems (as needed). • Maintain technical design documentation and support knowledge libraries for Level 1 and Level 2 support playbooks. • Implement and utilize frameworks to measure service levels, including time to resolution. • Analyze service level metrics to identify trends and areas for improvement, and implement corrective actions. • Plan, prioritize, and manage system changes and enhancements using a sprint structure. • Coordinate with stakeholders to gather requirements, define project scope, and ensure timely delivery of solutions. • Maintain project documentation, including timelines, milestones, and status reports. • Develop and deliver training sessions for end-users on new functionalities and best practices. • Create and maintain comprehensive documentation for supported applications, including user guides and troubleshooting manuals. • Identify opportunities to enhance application functionality and improve user experience. • Stay current with industry trends, best practices, and emerging technologies related to NetSuite, WMS, and Salesforce.

Requirements

• Strong analytical and problem-solving skills. • Excellent communication and interpersonal skills. • Ability to work independently and as part of a team. • Detail-oriented with strong organizational and documentation skills. • 5 years of experience in business systems analysis and IT application support with a focus on NetSuite, WMS, and Salesforce. • Proven ability to measure and report on service levels such as time to resolution and time to response. • Proficient in troubleshooting and resolving application issues. • Familiarity with project management tools and methodologies, especially agile and sprint structures. • Bachelor’s degree or a related field, or equivalent work experience (required). • 7+ years of experience in IT application support (preferred). • Bachelor’s degree in Information Technology, Computer Science, Business Administration (preferred). • Preferred Licensure/Certification: • NetSuite Certified Administrator • Salesforce Administrator Certification • Project Management Professional (PMP) or Agile Certified Practitioner (ACP)

Benefits

• Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans. • Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $6.1 million to date. • We match up to 3.5% of your 401k contributions, ensuring your retirement savings grow alongside your career. • 6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being. • Invest in your future with our Employee Stock Ownership Plan, where company contributions fund your retirement plan with company stock. • Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career. • Tuition reimbursement program, which reimburses eligible tuition expenses up to specified amounts, empowering you to invest in your ongoing growth and development. • Work towards our collective goals and earn up to 2 extra weeks of pay each month, based on the achievement of KPIs. • Celebrate your accomplishments with our Win of the Week, Spot Bonus, Work Anniversary, and Shout-Outs programs, where your hard work is not only valued but also acknowledged and rewarded. • Reimbursements for a portion of personal cell phone and internet usage for eligible employees. • For those coming into our Woodland Hills, CA office, you’ll find a fully stocked kitchen and a free on-site gym. • Virtual and in-person company events, like our annual holiday party, happy hours, and virtual cooking nights, designed to cultivate connections and enhance work-life balance.