Motive
Motive is a company that provides an integrated operations platform designed to enhance the safety, productivity, and profitability of fleet management and operations. Utilizing cutting-edge AI technology, Motive offers solutions such as driver safety monitoring, fleet management, equipment monitoring, and spend management. These services provide unparalleled visibility into vehicles and equipment, automate workflows, reduce costs, and improve efficiency for industries like construction, oil & gas, public sector, food & beverage, and logistics. Motive is recognized as a leader in fleet management and empowers companies to maximize their operational potential with innovative solutions.
Electronic Logging Devices • Fleet Management • Vehicle GPS Tracking • Driver Vehicle Inspection Reports • IFTA Reporting
Technical Support Engineer
4 days ago
Motive
Motive is a company that provides an integrated operations platform designed to enhance the safety, productivity, and profitability of fleet management and operations. Utilizing cutting-edge AI technology, Motive offers solutions such as driver safety monitoring, fleet management, equipment monitoring, and spend management. These services provide unparalleled visibility into vehicles and equipment, automate workflows, reduce costs, and improve efficiency for industries like construction, oil & gas, public sector, food & beverage, and logistics. Motive is recognized as a leader in fleet management and empowers companies to maximize their operational potential with innovative solutions.
Electronic Logging Devices • Fleet Management • Vehicle GPS Tracking • Driver Vehicle Inspection Reports • IFTA Reporting
📋 Description
• Technical Support Engineer - Tracking and Telematics role is a Subject Matter Expert that manages, tracks, diagnoses, and troubleshoots the cases in Technical Support. • Train, educate, assist, and guide other employees within Support and across the company. • Identify and alert the necessary stakeholders on larger issues and trends. • Understand the magnitude and scope of the problems before working with the Technical Lead. • Communicate with customers about reported issues, escalated cases, and urgent inquiries to minimize customer churn. • Utilize tools developed by the engineering team to modify user/vehicle data for resolving support issues. • Perform data analysis to assess the impact and prevalence of issues using analytics tools. • Determine how to resolve support issues by identifying changes needed in data, hardware, or processes, and applying them with minimal user disruption. • Exceed customer expectations in terms of quality, timeliness, documentation, resolution, and overall customer experience.
🎯 Requirements
• 2-3 years of experience in Customer Support, Technical Support, or Software Development, preferably in customer-facing roles • Bachelor's Degree in Computer Science/Engineering (Software, Electrical, Electronics) or equivalent practical experience • Understanding of RESTful APIs, SQL, Developer Knowledge, and OAuth 2.0. • Intermediate-level expertise in any programming language (e.g., Python, C++, C#, Ruby) • Familiarity with the software development process and understanding of tools for SAAS-based products • Proficient technical skills for analyzing crucial data points and ability to perform in-depth root cause analysis • Familiarity with hardware and firmware level troubleshooting • Share knowledge and mentor technical support engineers to foster a collaborative and high-performing team environment • Excellent written and verbal communication skills • Flexibility to participate in on-call rotation
🏖️ Benefits
• Creating a diverse and inclusive workplace is one of Motive's core values. • We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. • Please review our Candidate Privacy Notice here. • UK Candidate Privacy Notice here.
Apply NowDiscover 100,000+ Remote Jobs!
Wall of Love
Frequently asked questions
We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.
Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.
Other job boards only have jobs from companies that pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internet for jobs and doesn't accept payments from companies. This means we have thousands more jobs!
New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.
Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.
Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.