Senior Implementation Specialist

December 6

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Goodtime

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2 - 10 employees

Description

• Onboard new GoodTime customers ensuring they receive a great start • Lead customer project teams through multi-phase implementation project plans • Proactively build and monitor customer experience playbooks • Maintain an expert level understanding of the GoodTime Hire product • Ensure accurate and up-to-date information about customers

Requirements

• 4+ years of experience in Customer Success Implementation/Onboarding or CSM • Strong project management and problem solving skills • Ability to clearly articulate complex technical topics to a non-technical audience and translate requirements into actionable items • Superior communication, presentation, and interpersonal skills • Adept at building strong networks and relationships • Strong self-starter that thrives in a dynamic, fast-paced, small team environment that is capable and willing to wear multiple hats • Ability to effectively partner cross functionally with engineering, product, sales, marketing, etc. • Experience using GoodTime Hire Product (nice to have) • Recruiting ATS and/or HR Technology experience (nice to have)

Benefits

• Remote work flexibility • Commitment to diversity and inclusion