Customer Support Analyst

September 27

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Gorilla - Decisions, based on data

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Data processing • Utility • Pricing • Quoting • Forecasting

11 - 50

Description

• About Gorilla 🦍🌱 Join us at Gorilla and be part of a mission to transform the energy industry. • At Gorilla, you'll play a vital role in delivering cutting-edge data solutions for a lower-carbon future. • About the Customer Team We are at the forefront of shaping the customer journey, from the first signature to creating loyal advocates. • This role is for you if you get excited by solving complex technical puzzles and are passionate about transforming and automating workflows. • You will report to: Willem Torfs and work in a team with Katie Kim. • What you'll do in your first 6- 12 months 🦍🎯 Quickly resolve technical issues to minimize impact and keep customers delighted. • Empower customers to become more self-sufficient by proactively providing helpful resources. • Master our product’s technicalities and become the go-to expert for troubleshooting across Python scripts and API integrations. • Collaborate with cross-functional teams, ensuring your insights from customer interactions contribute to product improvements. • Innovate support processes, exploring automation and workflow improvements.

Requirements

• A love for problem-solving: You enjoy the challenge of diagnosing technical issues and offering creative solutions, especially in fast-paced environments. • Python proficiency: Comfortable reading, writing, and debugging Python scripts, you're eager to use these skills in real-world scenarios. • API integration experience: You've worked with RESTful APIs and enjoy troubleshooting complex integrations for customers. • Clear communicator: You're skilled at translating complex technical terms into simple language, helping customers and teams understand without the jargon. • A startup mindset: You’re adaptable, used to wearing multiple hats, and thrive when working in a dynamic, ever-evolving environment. • Critical thinker: You don’t just solve problems—you anticipate them and seek to improve processes and customer experiences proactively. • Team player: You love collaborating across teams and time zones to turn feedback into action, contributing to the overall success of the company.

Benefits

• Flexible work options - whether you choose Office Mix or Remote First Mix (currently available within certain timezones and locations). • A job with purpose At Gorilla, we’re not just watching the world change—we’re making it happen! • Remuneration Approach, which is clear and no-nonsense based on your experience and location. • Core Benefits - Wherever your location, you can expect a generous PTO allowance and health insurance coverage. • Career Growth opportunities As Gorilla is growing at an incredible pace, you can leave your mark – growing alongside Gorilla. • International Travel We host Gorilla Company Wide Gatherings where we all get a chance to see each other in real life.