Customer Support Agent - E-Commerce

September 10

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TLNT

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Description

• Support customers via phone, email, chat, SMS, and social media, ensuring a seamless customer service experience. • Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution. • Maintain a high level of professionalism and empathy in all customer interactions. • Document customer interactions, transactions, and feedback in the customer service database. • Collaborate with the Customer Service Manager and team members to identify trends in customer inquiries or issues and suggest improvements to processes or products. • Stay informed about new products, services, and policies to provide accurate and up-to-date information to customers. • Manage customer expectations and contribute to a high level of customer satisfaction. • Meet personal/team qualitative and quantitative targets.

Requirements

• High school diploma or equivalent; higher education or certifications related to customer service are a plus. • 2-5 years of proven customer support experience. • Phone support is a must. • Familiarity with Shopify and Gorgias or similar support ticketing systems is a plus. • Demonstrated ability to handle high-volume customer interactions. • Excellent communication • Ability to multitask, prioritize, and manage time effectively. • Empathetic and patient customer approach. • Fluency in English and a minimum accent are required

Benefits

• Competitive Salary • This is a full-time, long-term position. • The position is immediately available and requires entering into an independent contractor agreement with TLNT. • Work from home. • Availability: 7 days a week, with 8-hour shifts between 8 AM and 10 PM CST. • Two consecutive days off. • Additional perks.